Candy Crush Saga

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Candy Crush Saga

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Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Games progress lost and unable to get it back

Bettina_Naughton

I have changed phones and followed the instructions provided by Candy Crush to transfer my game progress to the new device but nothing works. I keep getting back to level 1. I have uninstalled Facebook and Candy Crush several times but no success. Please help.

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Hi Bettina,

Thank you for contacting King Care. Please confirm the account you are logging in with (Facebook or King) on your old device and that it has synced with the server. Then on the new device log in with the exact same account and try to get it to sync with a strong connection to the internet such as WiFi. If still Level 1 can you log in on your computer to King or Facebook on your PC to see what level you are getting there?

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Accepted answers

All comments

Hi Bettina,

Thank you for contacting King Care. Please confirm the account you are logging in with (Facebook or King) on your old device and that it has synced with the server. Then on the new device log in with the exact same account and try to get it to sync with a strong connection to the internet such as WiFi. If still Level 1 can you log in on your computer to King or Facebook on your PC to see what level you are getting there?

I lost my progress
Meri id par 1200 se jyda level khul gaye thee par galti se ab vo nahi hai to use vapis ka do
Account number
Account bank
lingot
ou sont passer les 10 lingot qui me rester
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Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

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