JustPlaying

Royalty

Hi Fred, Sent you a link on previous post for switching devices. Make sure your new phone is connected to the intenet, try with your wifi connection to make sure you have a good signal. Are you getting an error?

Hi Fred, Thank you for contacting King Care. You will need to log onto your new phone using the same account (Facebook or King) that you used on your old phone. https://care.king.com/en/blog/article/moving-game-progress-to-a-new-device Thanks

Just to confirm on you old phone Facebook login and no login is level 2. Can you check the level with you king login?

What level are you at if you log out of everything and play without logging in on your old phone. Your progress is saved locally with no login and to servers if logged in. Are you able to still see current level on old phone?

Please look at these steps for apple devices: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

What is the device you were playing on and how were you logging in when at 1100? Are you switching to facebook from a king account? Was that you first time logging in with a facebook account?

Hi Fabienne, Please follow this link for language options: https://care.king.com/en/alphabetty-saga/unsupported-language Sorry for the inconvenience I am really sorry for the delay in getting back to you. I can see that quite some time has passed, are you still experiencing a problem?

Hi Terry, I am really sorry for the delay in getting back to you. I can see that quite some time has passed, are you still experiencing a problem?

Hi Alleb, I am really sorry for the delay in getting back to you. I can see that quite some time has passed, are you still experiencing a problem?

Hi Smarticus, I am really sorry for the delay in getting back to you. I can see that quite some time has passed, are you still experiencing a problem?