Kevin_

Game Expert

Comments

  • Hi @Agnils and welcome to the Community! I am sorry to hear that you have lost your boosters and Gold Bars. It sounds your progress was not being backed up. Please check out our Help Center + chat bot. By choosing the Chat With Us, you can reach out to Player Support to obtain help with trying to locate your items but note…
    in Lost all goldbars and booster when signing in Comment by Kevin_ December 4
  • Hi, I am sorry to hear you are having trouble with receiving lives from your teammates. Please keep in mind that if you have full lives and unclaimed inbox messages: lives from team members will be converted to magic beans instead. Are you perhaps referring that you send requests and this showed answer and despite not…
    in Not receiving lives from my team anymore Comment by Kevin_ December 4
  • Thank you for the tag @christinewupp. We really appreciate your reports and wanted to thank you for raising this up. I want to share and let you know that the team has been made aware about the issue of the candies not adding up to the score progress. We understand how this affects your efforts toward advancing and your…
    in ⛔ Under Investigation: Prize Palooza - Candies not counting towards progress. Comment by Kevin_ December 3
  • Could you please share a screenshot of this message you are getting please?
    in Help Comment by Kevin_ December 3
  • Hi @becksgolding and welcome to the Community! I am sorry to hear that you are having trouble with adding friends. I recommend that you instead join a team or create one of your own so you can collaborate with others as well as getting and sending lives. Have a nice day!
    in Help Comment by Kevin_ November 28
  • Hi @SRDR_NVRZ, I am sorry to hear that you are having trouble with the locked Pass and the error received. Could you please follow the below steps to try to help with the error: Close all apps and restart your device: You may need to tap Restart > Restart. Check and update your Android version and the game app Temporarily…
    in Premium ticket Comment by Kevin_ November 28
  • Hi @hopeman, I am sorry to hear that you do not have the Funshine Bear deck despite purchasing the 4 Season Passes. I appreciate all the information you have shared and do not worry as I have gone ahead added it into your game now. Have a nice day!
    in Didn’t get funshine bear of premium ticket reward (first week of carebear) Comment by Kevin_ November 28
  • Hi Lena, I am sorry to hear that you had no access to the Soda race for this long. As you may know the game studio usually run tests with these features that may cause them not to be available permanently and perhaps alternate with different challenges instead which is why you are no longer seeing the feature at the…
    in Where is soda race? Comment by Kevin_ November 28
  • Hi @aajjtls, I am sorry to hear that you have lost your boosters after changing of device. Please note that these are saved locally on each device therefore changing of device does in fact generate it loss. Not to worry, please check out our Help Center + chat bot. By choosing the Chat With Us, you can reach out to Player…
    in Missing boosters Comment by Kevin_ November 27
  • Hi @Garden823 and welcome to the Community! I am sorry to hear that you are having trouble with moving to the next part of level 8204. Could you please follow the next steps to try to make sure everything is working as intended: *Restart: Force close apps and restart your device. *Updates: Check that you have the latest…
    in Candy crush soda Comment by Kevin_ November 27
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