Kevin_

Game Expert

Comments

  • Hi @LissaT57, I am sorry to hear that you are having trouble with the Bear Climb rewards. Please check out our Help Center + chat bot. Then follow the Chat With Us option, you can then reach out to Player Support to obtain help with your rewards ensuring that your receive a reply as soon as possible. However if you have…
    in Bear Climb Comment by Kevin_ 3:21PM
  • Hi @DeborahJo and welcome to the Community! I am sorry to hear that you are being taken to level 1 and losing a life. Could you please let me know if while taken to level 1 you are still able to see the rest of your level progress or just the level 1 completely? If only able to see level 1 can you please ensure you are…
    in LIVES Comment by Kevin_ 3:12PM
  • Hi @frankiejamie, I am sorry to hear you are facing this issue. Could you please try reinstalling the game app? If despite this it persists, could you please share the game version you have installed and if you noticed when the message pop-up.
    in Unable to play Comment by Kevin_ April 15
  • Hi @Daniel_Zepeda, can you please try to follow the above steps. If so can you please confirm the game version you have installed? If continues to get stuck is it on the same message as the example above?
    in App stuck Comment by Kevin_ April 15
  • Hi @16261728118, I am sorry to hear that you are not getting video Ads. Please check out this article we have prepared with more information about this feature: Why don't I see video ads in my game? Here’s what you need to know! 
    in Adverts Comment by Kevin_ April 14
  • Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you Tip: If…
    in keine erhaltenen Leben Comment by Kevin_ April 11
  • Hi @STROUMF, Please contact support directly so that we can provide the best support and a response in a timely manner to aid you with your case. Remember to check out our Help Center + chat bot. Then follow the Chat With Us option, to reach out to Player Support.
    in ΠΡΟΔΟ ΜΟΥ Comment by Kevin_ April 11
  • Hi @robyngarlinger and welcome to the Community! Usually when you login to your game you will get a pop up with friend recommendations of players that close to your level, so make sure to add some of them to boost interactions. As for the codes you mentioned of boosters, could you please share some extra details about what…
    in How do i Comment by Kevin_ April 10
  • Hi @BABEE777, I am sorry to hear you are having trouble with Ads loading. Could you please let me know if this happening with all Ads or just some specifically? Could you please also ensure that your game app is updated?
    in Why don’t the ads load after each stage when I try to get more lives? Comment by Kevin_ April 10
  • Hi @marudlp, I certainly understand your point and especially with the tournament how every minute counts when having to go through all pop ups. I will make sure to share your comments and perspective with the team so we can try to work on future improvements for this precisely! Have a nice day!
    in Is there any way to skip or speed up all the animations or pop ups?? Comment by Kevin_ April 10
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