MarkHawk

Hi Guille, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. - Mark

in Lost data when logging on to facebook Comment by MarkHawk September 2017

Hi Pat, I have checked your player account and can see that you have all your levels available. I suggest you try the following steps: 1) Try a force refresh of the page - hold down CTRL and press F5 to refresh the page. 2) Try emptying the browser cache - please see this page: http://www.refreshyourcache.com/ 3) Try the…

in I'm back at level 1 on FB. How do I get to the correct level? Comment by MarkHawk September 2017

Hi Lizzy, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. - Mark

in Made a purchase on candy crusher ,but didn't receive anything. Comment by MarkHawk September 2017

Hi Bay, Don't worry - I can help you in recovering your lost levels. I have sent you a private message. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details so I can fix the issue. - Mark

in Transferred phones but my levels didn't transfer. It took me back to the 250s when I was at 1880s. Comment by MarkHawk September 2017

Hi Bhooro, Don't worry - I can help you in recovering your lost levels. I have sent you a private message. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details so I can fix the issue. - Mark

in i lost my progress level Comment by MarkHawk September 2017

Hi Betty, Don't worry - I can help you in recovering your lost levels. I have sent you a private message with further instructions. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details so I can fix the issue. - Mark

in Took me back to level 1. I was on 487 I think. Comment by MarkHawk September 2017

Hi Jennifer, Don't worry - I can help you in recovering your lost levels. I have sent you a private message. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details so I can fix the issue. - Mark

in Why is it so hard to get my previous level restored Comment by MarkHawk September 2017

Hi Reman, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. - Mark

in Lost all level after logged in to Facebook. Comment by MarkHawk September 2017

Hi Suely, Uh-ohh - I'm sorry to hear you've lost the levels, but don't worry - I have fixed the issue and restored your progress. Please make sure you have the game connected to Facebook or Kingdom and you'll have your levels back the next time you start the game. Kind regards and I wish you lots of fun playing the Candy…

in i switched phones and lost my progress...was at 945 and now am at 919 Comment by MarkHawk September 2017

Hi Baxter, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. - Mark

in Progress reset after logging in Facebook Comment by MarkHawk September 2017

MarkHawk
Community Manager

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MarkHawk Community Manager

Comments

MarkHawk
Community Manager