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Why is it so hard to get my previous level restored

Game crashed and it took me back to level 1....after being somewhere in the 1300's. Had played over 300 consecutive days... Got my password reset and I'm still at level 1.. How much longer will it take to get this fixed?

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MarkHawk

Hi Jennifer,

Don't worry - I can help you in recovering your lost levels.

I have sent you a private message. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details so I can fix the issue.

- Mark