QueenB

Community Manager

https://community.king.com/en/candy-crush-saga/discussion/473921/my-super-charge-color-bomb Hey Candynuelar, welcome to the Community 😊 The Super Charge Color Bomb might not be active as it's a limited-time feature. If it’s suddenly inactive, it might mean the event has ended or it needs recharging. Let me know if that…

https://community.king.com/en/candy-crush-saga/discussion/473895/i-dont-why-my-candy-crush-respond-me-that-i-am-offline-or-dont-have-internet-connection-even-i-hav Hey MisbahJabeen89, welcome to the Community! 😊 If the game says you're offline even when connected, here are a few things to try: Turn Airplane Mode on and off…

https://community.king.com/en/candy-crush-saga/discussion/comment/3184978#Comment_3184978 Hey there sorry to hear you’re having trouble with the game showing you as offline. Since you’ve already restarted your device and toggled your Wi-Fi, try these steps: Check for updates in the app store. Clear the game’s cache (in…

https://community.king.com/en/candy-crush-saga/discussion/473844/i-cant-retrieve-my-process-using-my-facebook-logon-on-the-stand-alone-app-on-windows-11 Hey dapenguin1171 and welcome to the Community 😃 So when you're trying to sync the game from the W11 app, it's starting you at level 1 instead of syncing with your…

Oh, my game was a bit slow and just got this: Qualifier started on the 25th Oct and ended today 29th Nov, so you should get your rewards if you have qualified. If you have just opened the game app, give it some time and see if the rewards shows up under the Event tab.

https://community.king.com/en/candy-crush-saga/discussion/473842/ufo Hey muggsjp, welcome to the Community 😃 On the event tap, does it not show your position like this: Can you send us a screenshot from your game so we can have a closer look? Thanks 😊

https://community.king.com/en/candy-crush-saga/discussion/473839/the-winning-levels-not-count-in-game Hi and welcome to the Community 😃 Are you referring to levels that has been passed not counting towards the Weekly Contest feature?

https://community.king.com/en/candy-crush-saga/discussion/473838/my-shop Hey Pero85, welcome to the Community! Sorry to see the shop is not loading properly. There are a few things you can try: Check your internet connection: Ensure you're connected to a stable network. Clear cache: This can help the game load better.…

https://community.king.com/en/candy-crush-saga/discussion/473837/candy-crush-play-points Hey jimlfc04, thanks for your question 😊 The ability to use Google Play Points for Candy Crush purchases is managed by Google, not by the game itself. I recommend reaching out to Google Play Support for more information on why this…

https://community.king.com/en/candy-crush-saga/discussion/473836/why-does-my-candy-crush-keep-crashing Hey Tambo and welcome to the Community 😊 Sorry to hear that your game keeps crashing! Could you share a bit more info so we can help you better? For example: What device are you playing on (Android, iOS, etc.)? Does it…