Comments
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Thanks for the screenshot @yuting0622 that really helps. I want to clarify something important: official Candy Crush Saga bundles will always show a price in the game shop. We don’t have any offers that appear with a $0.00 price or that can be redeemed multiple times without a clearly displayed cost in-game. Based on the…
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Hi @6544885182 thanks for reaching out! Could you tell us a bit more about what happens when you try to buy coins? For example: Do you see the offer but the purchase doesn’t go through? Is the shop missing or not loading? Do you get an error message (a screenshot would really help)? And which device are you playing on, and…
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Hi @RBM0417, thanks for reaching out. I understand how confusing and frustrating that must have been to log in and suddenly see your lives at zero. Lives are stored locally on the device. That means things like a game update, device update, reinstall, or even certain system changes can cause stored lives to reset. When…
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Hi @totefuente, thanks for reaching out. I understand how frustrating that can be. Just a quick note first: we reply in English here in the community, so please feel free to get back to us in English so we can help you properly 🙂 To better understand what’s happening, could you let us know: Does the game restart after any…
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Hi @MJM88 thanks for sharing this, that definitely doesn’t sound right. Before we take this further, could you help us with a bit more detail? Does this happen after any ad, or does it seem to be a specific ad that causes the game to restart? About when did this start happening? Which device are you playing on, and which…
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Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you ☺️ Tip: If…
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Hi @yuting0622 thanks for explaining what happened. Just to make sure we’re looking at the same thing, could you let me know if you still see this Candy Mix Pack in your game? If so, would you mind sharing a screenshot of the offer as it appears now? I’m asking because I don’t currently see the same bundle on my side, and…
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Quick update everyone 👋 Thanks again for reporting this and for sharing screenshots. The team is already aware of the issue with the end-of-level screen buttons appearing jumbled or overlapping, and it’s currently being investigated. If anything changes or we have news to share, I’ll update this thread. Thanks for your…
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Hello @Vall1211 and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you ☺️…
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Hi @carolbrown101 🙂 Gift cards aren’t added directly inside the game. Instead, you redeem them through the app store you’re using, and then use the balance in Candy Crush. Here’s how it works: Android: Redeem the gift card in the Google Play Store iPhone/iPad: Redeem it in the App Store Amazon devices: Redeem it in the…
