QueenB

Community Manager

Comments

  • Hi @TDRock2021 👋 Thanks for sharing the details! From your description, it sounds like the game may have frozen when the information popup appeared, and when you restarted the game the Super Color Bomb was no longer active. Just so we can understand what happened better, could you help clarify a couple of things? Did the…
    in Super Color Bomb Needs to be Fixed Comment by QueenB 1:18PM
  • Hi @zhherrera13 👋 Thanks for sharing what happened and I understand how frustrating that must be, especially after following the advice given. Unfortunately, boosters that are stored in the game are saved locally on the device, which means they can be lost if the game is uninstalled and reinstalled. That’s why they may not…
    in Color bomb Comment by QueenB 1:02PM
  • https://community.king.com/en/candy-crush-saga/discussion/comment/3495658#Comment_3495658 Hi 😊 Thanks for letting us know about this. Since this involves a purchase that went through but the Gold Bars didn’t appear, the best team to help is Player Support, as they can check the transaction and your account details. Please…
    in Purchase not received Comment by QueenB 12:52PM
  • Hi @Deal_One 👋 Thanks for sharing the screenshots, that really helps. From what I can see, the game is still in the process of reinstalling from the App Store. When you offload or reinstall the app on iPhone, iOS first downloads the app again and then restores the game data, which can sometimes take a while depending on…
    in Candy Crush Saga Comment by QueenB 12:37PM
  • Hi @Alienscar and thanks for the tag and for helping improving the community! @Deal_One it's great to see how active you are and how much you're sharing about your progress and experiences in the game and we love seeing players share their journey 🤩 One small tip that might make things easier for everyone is to keep your…
    in Candy Royale 2 Comment by QueenB 12:19PM
  • Hi @Alienscar Thanks for the detailed example and screenshots. This is actually something we’ve flagged with our forum provider before and we’re still following up on it. What seems to be happening is that the forum remembers the last page you viewed in a discussion, instead of always jumping directly to the newest…
    in Issues With Vanilla Comment by QueenB 12:07PM
  • Hi @Vikeslvr and welcome to the community 😊 Thanks for letting us know about this. Since this involves a purchase through Google Play Pass, the best thing to do is to contact our Player Support team so they can check the transaction and make sure the bundle is correctly added to your game. You can reach them directly from…
    in Didn't get in app purchase on candy crush Comment by QueenB 8:24AM
  • Hi @islandGirl75 😊 Sounds like your aunt really made the most of those Multiplier Tokens 😅 Those boosts can go quickly if you’re on a good run. Also, congrats on making it through the Qualifiers without spending any Gold Bars, that’s impressive! 👏 Now the First Knockouts are where things really start heating up. Good plan…
    in 🌟 Candy Crush Saga All Stars 2026 – Official Tournament Overview 🌟 Comment by QueenB March 11
  • Hi again @14721554323 👋 I’ve merged your new post with your previous discussion so everything stays in one place. As mentioned in the reply below, video ads are not a permanent feature in Candy Crush Saga, and they are not available for every player or every account all the time. Because of that, the Community team cannot…
    in I want to see ads in Candy Crush Saga, but what should I do? Comment by QueenB March 11
  • Hi @islandGirl75 You can request your All Stars 2026 badge 👉 HERE and I'll make sure to approve it 😉
    in All Stars Badge Comment by QueenB March 11
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