QueenB

Community Manager

Hi @kitan26 and @angelicious74 👋 Thanks again for sharing the details and your Game IDs, I’ve noted them. Since the round has already ended, there isn’t a way to restore or use the multiplier at this stage. That said, it’s still really helpful that you reported this. I’ll pass your cases to the team so they can take a…

Excellent, so happy to hear you're back on track 🤩

Hi @supermysticgirl 👋 Thanks for sharing this, I understand why this is frustrating, especially when you were saving it for the final hours. Your multiplier should normally appear just under the leaderboard. If it’s no longer there, the most common reason is that it has already been activated earlier in the tournament…

Hi @christinewupp Thanks for flagging this, you’re right that we’ve seen a few similar questions in the thread. I’ve checked internally, and so far there are no reported issues with missing multiplier tokens. In most cases, what’s happening is that the tokens have already been activated earlier in the tournament, sometimes…

Hey everyone 💙 That’s Final Knockouts Round 1 done 💪 How are you feeling? 😄 Made it to Round 2 or still catching your breath after that one?

Hi everyone, thanks for continuing to report this. A previous Booster Wheel issue was fixed, but I can see that some players are still reporting unusual timers, so I’m continuing to monitor new cases. If your Booster Wheel is still not working, please first: update the game to the latest version fully restart the game If…

Hi everyone, thanks for all the reports here. We’re currently keeping an eye on reports where the game freezes or crashes, especially near the end of a level, after using boosters, or after buying Extra Moves. If this happens to you, please first: update the game to the latest version fully close the app and reopen it If…

Hi everyone, thanks for continuing to report this. We’re still keeping an eye on reports about Episode Race not starting or the target level moving forward again after you already passed it, especially for players who are very close to the end of the map. For some players at the top of the map, this can happen when a new…

Hi @Lynsday_rebecca I’m really sorry this has added extra stress on top of the competition. You’ve clearly put a lot into this already, and making it this far is no small thing. Now that the visa part is sorted, I hope that’s one less thing on your mind and you can focus on the rounds ahead, one step at a time. I’m really…

Thanks for the tag @Alienscar and for the support! Hi @Nursyanadz 🙂 Thanks for your message and I know this situation can be a bit stressful, but there is a way forward. Since you can’t access your old email, here’s what you need to do: Create a new account using your new email address Open the game and make sure it’s…