Snow_Rider

Community Manager

Thank you for getting back to me @Magnolia4 @NamTruong2001! Just want to inform you that the Studio is fully working on the fix 🙏

@Magnolia4 @NamTruong2001 So sorry that this is happening. If the issue still persists, could you please share the language you've installed in the game?

Hi @Heather_Long! Thank you so much for reporting this problem. Before I forward it to the Studio, could you please clarify if this happens after using a specific booster or after using all boosters? Tagging @Spinnifix to learn about your experience as well.

Hi @Werner_Cichy! Thank you so much for being so participative! You're truly a fan of Candy Crush Jelly Saga! Regrettably, we need to close the contest. But hey, don't get discouraged! We'll be hosting more contests and challenges for our players! Stay tuned!

You're truly a cat expert! 😁

Glad to hear you liked the new makeover! 😍 And hey, the milestone badges you collected have been changed as well! About the reach the end of the map badge, we're not planning to create it yet. Wishing you the best of luck with approaching level 6000! 😊 

@Princess_Jessica let's tag players 😁

@benniem27 thanks for sharing details! For security reasons, I deleted the second screenshot as it had your email address. Regarding merging accounts, I'll need to investigate what is causing the issue. I'll get back to you shortly!

Hi players! Thanks a ton for reporting the issue. Indeed, it doesn't look right. The Studio is aware of this problem and will try to solve it as swiftly as possible. 

Hi! I'm very sorry to read this. I just want you to know that we hear our players and value your feedback - especially from devoted players like you who have been with us for so long. I acknowledge your frustrations and I understand that not seeing the fast reaction from the Studio can be discouraging. Although I shared…