Snow_Rider

Community Manager

Hi there! I’m really sorry to hear you’re having trouble with the game 😔 This issue is a bit unusual since Petopia has already ended. We’d need a screen recording of the problem to investigate further. Unfortunately, videos can’t be shared on the forum, so I’d encourage you to reach out to our Player Support team with all…

Hi @Aries2020 👋 Unfortunately, the KitKat Season is not available in all countries. We understand some players may feel disappointed about not being able to participate in the contest, so we prepared another one to give more players a chance to win boosters. Feel free to join the Scavenger Hunt right here! 😊

Hello @nekocat! My bad that we didn't think about the test groups. But please don't feel discouraged — as long as you collect all required candies and share in the thread, you're all set! 🤗

Oh, don’t worry! You can still join the KitKat scavenger hunt for a chance to win boosters 😊

Hi! @QueenB rightly noted about the A/B test. But no worries at all—as long as you collected all the candies, you’re eligible to win the reward! 😉

Hi Pummy! There was a mistake on our end. It seems that no one actually has the 80th character badge 😱 I know there were seasonal costumes that were temporarily available, which is why some costumes aren’t currently in the game. However, I would still keep the 80th badge—you never know when a new costume might be added!

Hello there! I’m so sorry to hear you’re having these issues. This does sound odd, especially since Petopia has already ended. 🤔 When you try to open the game, do you see an orange screen or is it freezing at a different point?

Hi @Pennytho! This isn’t an issue but an intentional measure to fix the bug causing the loading problem. We shared updates about why lives have disappeared here: That said, if you run into any problems with receiving lives, please let me know. Details like screenshots would be very helpful!

Hi @Sinderella5! Would it be possible to share screenshots of the 79 lives sent to you and the ones you accepted? I’d be more than happy to pass them along to the team! Thanks in advance!

Yes, fingers crossed that it works! 😃 Have a bubblific day! 🪄🪄