I had the same problem on Monday 9/13/2021, twice in a row! I stopped playing for a while & figured it was game issue. I'm searching here to find a way to request them back and found your post. Good luck to you, hope you are able to get them back. Wish me luck as well. If they didn't cost real money, I wouldn't care π
Thanks for the information and congrats to all that have gotten as far as they have. Wish I would have realized what this was sooner. I will start working on points. I want it all!