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@sk8terlady50 ok, now I know where your problem is. Please tell me which device you are using - Android or Apple. I can also tell you the necessary steps on both devices. But I think it's going to be too confusing for you.
If you come back, here is an article for you, where both variants are described: Have you lost your levels? A guide on how to keep your game saved! — King Community
How are you today?
Hi @Schatzbeatle, Welcome dear Alex to our King Community at Candy Crush Friends.
I am glad that you have found your way here.
You can make a lot of friends and have fun here in the community. Also take part in our competitions to win gold bars for your game. https://community.king.com/en/candy-crush-friends-saga/categories/contests
I would be happy if I see you often in the community.
Hiya, my name is Joel smith, I’m 23 years old, living in the Cardiff South Wales area, I’m very energetic and love to meet new people, I have blue eyes and brown hair, I’m 6ft1 tall and I love to keep in shape and take care of my appearance, I’m looking for a bit of help I need a life, and to earn some gold, any help?
Hi@joelcarlsmith23 Welcome dear Joel Smith to our King Community at Candy Crush Friends.
You can make a lot of friends and have fun here in the community. Also take part in our competitions to win gold bars for your game. Contests — King Community
Hello every one here, am Carolin and am happy to be here....love you guys
Thanks for making my time more enjoyable I love these contests
Help us make the Community even Sweeter.
"By chance, I entered the community, met nice people and of course kind moderators. I make many friends in the community, someone suggested me to play candy crush friends. I now play the two simultaneously."