Issue changing game avatar (RESOLVED)

nidepengyou

I first discovered this issue last night on my phone, so I later tried on my laptop today and it still didn't work. Every time I try to upload and change my avatar (first time changing it), it quickly loads to about 80%, but then displays this message:

Please help me for I was cursed with a very ugly starter avatar.

QueenMia

Hi guys, Yes, I got confirmation it should be fixed! Please let me know if you're still having issues though! Thanks and have a sweet Monday everyone!

JustPlaying

Hi @nidepengyou same thing happens to me. Let us look into and will get back to you

amanda_tief

Same thing is happening to me. Would love to know when this issue can be fixed 

amanda_tief

I have been trying for two days, and my avatar loads to 80% and says “Something went wrong while sending your picture, please try again.” I’ve been trying repeatedly but no luck. 

Freddy80

J'ai le même problème sur l'application Android 8.0

QueenMia

Hello guys, thanks for letting us know and warm welcome to the Community to all of you

We are looking into it! I'll keep you posted as soon as I have an update. 

@Freddy80 - Is your username related to Freddy Mercury? If so, great one, he's my idol Hehe! Please, could you write in English as this is the only language we are using in the Community? Thank you

Have a sweeeeet weekend everyone!

nidepengyou

Hey guys I'm not sure about for you but I retried doing this on my laptop (it failed on my laptop before) and it worked! I think it might be fixed.

JustPlaying

@nidepengyou yep mine working too, thanks for the update!

QueenMia

Hi guys, Yes, I got confirmation it should be fixed! Please let me know if you're still having issues though! Thanks and have a sweet Monday everyone!

Alansmart

Update of new avatar choices also.. my pic uploaded and is used in game for a while now

Veeresh

I didn't have any problem when I changed my avatar. .......