Issue with purchase

Kenzie79

Purchase 9.99 package deal and did not recieve all items in package 

firebombmarkus

Hi @Kenzie and welcome to our adorable Community 😊 I am sorry this happened to you. Let's first try with some troubleshooting steps. Follow this link to see what to do if your purchase went wrong https://community.king.com/en/candy-crush-friends-saga/discussion/246162/something-wrong-with-your-purchase/p1?new=1

Please read it carefully. I hope this will help you. Have a wonderful day 🤗

Kenzie79

I rebooted and still did not recieve my purchase

firebombmarkus

@Kenzie79 Did you try toubleshooting in second part of the post? The one that says what to do if you didn't receive the items you purchased? There are steps to follow for a refund depending on which platform are you playing your game. Please follow those steps and keep me informed.