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Screen recording of game issue

patricialperrypatricialperry Posts: 2 Newbie
i have a recording that the game keeps freezing. I lost lives and progress it will not allow me to send it here. 

Answers

  • JustPlayingJustPlaying Posts: 4,770
    Hi @patricialperry Welcome to the Candy Crush Friends Community :)

    Can you upload the video and link to it? Possibly on youtube? Also can you give info about when it is freezing and  the device you are using? And if anything happening with the device at the time? (e.g. getting hot)

  • Hey! Would you like to give us your opinion?

  • patricialperrypatricialperry Posts: 2 Newbie
    https://youtu.be/F7nZL86KvGA Is the link. Using iPhone X iOS up to date game up to date just stuck here. 
  • JustPlayingJustPlaying Posts: 4,770
    Are you able to restart the level and not get stuck? @patricialperry


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