Screen recording of game issue

patricialperry

i have a recording that the game keeps freezing. I lost lives and progress it will not allow me to send it here. 

JustPlaying

Hi @patricialperry Welcome to the Candy Crush Friends Community

Can you upload the video and link to it? Possibly on youtube? Also can you give info about when it is freezing and  the device you are using? And if anything happening with the device at the time? (e.g. getting hot)

patricialperry

https://youtu.be/F7nZL86KvGA Is the link. Using iPhone X iOS up to date game up to date just stuck here. 

JustPlaying

Are you able to restart the level and not get stuck? @patricialperry