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Not enough stickers to unlock recommended character

aayush

I have reached level 320 but the characters recommended to play that level doesn't have enough stickers because of which I m not able to play that level n it's very annoying this is the 1st time it happened like dis.. Pls solve my prblm otherwise I'll have to uninstall the game and I don't think you guys would like to loose a member..

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QueenMia

Hi again @aayush - Good news! The Team has been able to fix this for you. Please make sure you connect your device to internet, force close and open the game again, to unlock Misty and be able to play the level

We're really sorry for the inconvenience. Thanks for your patience and let me know if anything!
Also, you can join us and win some extra Gold here

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QueenMia

Hello @twittess and welcome to the Community!

Please clear cache and cookies from your device, then force close the App. You'll then be able to play with one of these characters

Let us know how that goes!

And since you're here, don't miss your chance to get some extra free Gold in our latest contests here. Good luck

twittess

Im having the same problem on level 320, can someone help me please?

reneerosedianela

aayush said:

I have reached level 320 but the characters recommended to play that level doesn't have enough stickers because of which I m not able to play that level n it's very annoying this is the 1st time it happened like dis.. Pls solve my prblm otherwise I'll have to uninstall the game and I don't think you guys would like to loose a memberaayush said:

I tried everything even reinstalled the game but the prblm has not been solved i have only 2 characters options and both are not having enough stickers so I can't play that level it's really very annoying.. I m attaching the screenshots also.. pls someone help me..

Same here.. this happened to me just now..

KingChewy

That’s awesome @aayush! Glad it finally worked out! Happy crushing 💪🏻

aayush

Thank u so much guys I got all the characters which I had lost due to updating the game.. I m very happy..

aayush

But how to force close and open the game?

QueenMia

We're really sorry for the inconvenience. Thanks for your patience and let me know if anything!
Also, you can join us and win some extra Gold here

aayush

But when will u guys solve my prblm it has been more than 3 weeks but have not got any solution.. the best u can do is pls unlock my all characters because I had unlocked aap of them earlier i lost them.just after updating the game u can check my earlier game progress..

QueenMia

aayush said:

Queenmia can u pls help me out coz I lost all my characters after updating the game last month

Yes, @aayush - We are looking into it! Will keep you posted

aayush

Queenmia can u pls help me out coz I lost all my characters after updating the game last month

QueenMia

Hi guys, this is a Community where players help each other, so I'd ask you to keep the tone respectful. I understand the frustration but it won't make it better to speak with this language.

I am sorry about the issue you're experiencing, but as I said yesterday, we're looking into it and we'll get back to you asap. I have added a few sweet treats to your account for now and hope it will help your patience a little bit

aayush

This is my scrapbook n from the locked characters all of them had been unlocked but updating the game made me loose my characters.. pls help me

aayush

I had received all the characters but once I updated the game n lost some of the characters n i have always completed all the quests successfully but updating the game was worst 4 me.. I lost my characters n now am.not able to play the game further.. game authority memeners u have to do something so that I sab play further without any prblm.. I m looking my patiences now.. if in next 2 days my prblm is not solved then I'll delete this game n even another game from same developer.. it's very ridiculous..

aayush

Thanks 4 ur **Removed by CM - Inappropriate** information.. is there someone sensible to help me out?

Veeresh

OMG - I don't know how to react to all the comments so far. Frankly speaking I'm really shocked and surprised by the suggestions. On level 320 @aayush has only 2 character options but unfortunately both of them are unlocked. Why should he uninstall or clear cache or cookies which is ridiculous. By doing this is he going to collect the stickers ??
@aayush I think you must be the only player in the whole world who has reached level 320 and yet not unlocked these 2 characters which is very surprising as you need only 100 stickers to own them. Stickers can be collected from Level rewards (2 to 3 in each episode), Mystery box (1 in each episode), Map reward (1 for every episode), Daily reward and finally Daily quests ( 3 boxes every day). If any player completes all 3 daily quests 10 days in a row without clearing any new level than too he will be able to own all 6 base characters easily. I'm sure you are not completing the daily quests. Have you reached level 319 with just Tiffi and Yeti ?? In case you need any more clarifications don't hesitate to ask me and I will clarify on that.

aayush

It has been so many days and it's really very annoying.. Pls do something asap

QueenMia

Hi @aayush and thanks for flagging this to me @Foley1362!

@aayush - Really sorry your issue hasn't been solved by re-installing the game. We are looking into this and I'll let you know as soon as we have an update on it.

Really sorry for the inconvenience. Thanks for your patience and speak soon!

KingChewy

Hi @aayush - you accomplish this by completely logging out of your King acct and then back in therefore causing the game to force load from fresh. May sound simple but not everyone understands how to do this.

If you have already done this then next step is to confirm your user id and type of device you are using and we will have a Superstar or @QueenMia forward to the studio and they can look into further.

Sincerely hope this solves the issue for you!

aayush

Yes I did all dis.. bit how to force load ?

KingChewy

Hi @aayush - okay and did you try clearing the cache and cookies like QueenMia suggested? Once you do that log out and in of the game to try and get it to force load.