Why does Level 572 keep freezing?

Zola

This has happened now 4 times and I keep loosing my lives. The game play area freezes but everything else works. I have done all the trouble shooting please fix. 

KingChewy

Hi @Zola - welcome to our friendly community!! Sorry to hear this has happening. Please confirm what type of device you are playing from, what version it is on and your user id. You can find your id by following these steps.

https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

Lastly please confirm which trouble shooting steps you have already tried!

KingChewy

Hi @Zola - welcome to our friendly community!! Sorry to hear this has happening. Please confirm what type of device you are playing from, what version it is on and your user id. You can find your id by following these steps.

https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

Lastly please confirm which trouble shooting steps you have already tried!

Zola

@Foley1362 my user id is 9964603774 and I have a Samsung S8+ android version 8.0.0.. I have rebooted the device multiple times, uninstalled and reinstalled the app but it didn work. I eventually got past the level as the freezing would not happen on every life. 

KingChewy

Hi @Zola thank you for additional info and I am relieved you were able to get past the level. Has the issue occurred again since? Just need to know if this is an ongoing issue for you or perhaps isolated to the one level.

Zola

@Foley1362 It has occurred to me 1 other time but I cannot remember what level. This level it  happend 3 times. 

KingChewy

Thank you @Zola. I am going to tag our CM @QueenMia so she can notify the studio of the potential issue with this level.

If you notice it again please be sure to log what level and/or take a screenshot if possible.

Thanks again and happy crushing 💪🏻

Zola

@Foley1362 thanks!

QueenMia

Hi @Zola! And thanks, @Foley1362 for helping out @Zola, I've added a little something to your game to compensate the trouble! As @Foley1362 said, please let us know if that happens again. We've seen a few cases and are looking into it! 

Thanks and have the sweetest time! 

PS: Since you're here, don't forget to check our latest competition here! Good luck  

Zola

@QueenMia thank you appreciate it!