Did not get credit for lives

RodjiW

I was on level 869 and needed 1 or two more moves to win. I had purchased the piggy bank and had enough for one more refill. The lives were taken, but the game ended! Now my lives are gone and I bought more in order to win. I'd like reimbursement for the extra purchase. 

Sukanta_Biswas

hi @RodjiW welcome to community. please know it, lives and extra moves different. If you bought the extra Move, it would be useful for the same level. please confirm what you was buy?  

PummyRaj

Hello @RodjiW,

A Warm Welcome to the "Candy Friends" section of the King Community

Can you please clarify in which game you have this issue?  It doesn't seem like the Candy Friends!!  Once, you reply with this information, I will be able to suggest you with correct directions.

**  TO reply, please tap on "Type your Comment" box located below and tag me with @ and my name (without space in between), so that I can receive a notification about your response.

Looking forward to assist you further!  Have a great day/evening  

RodjiW

Hello Pummy! As I stated, I was on "Friends" level 869. I had 13 lives/moves left from purchasing my piggy bank. I opted to use 10 to win the level, but the game ended before I had a chance to use the moves. Subsequently I won on my next try, but I bought more moves to win. That glitch cost me unnecessary time and money. @Pummy-Raj

PummyRaj

Hello again @RodjiW,

Thanks a lot for replying back and explaining more clearly   I will need these below details to elevate this issue with the Community Manager please --
1) The Device you are playing 
2) The platform you are using --  Facebook or Kingdom account
3) Your King game User ID --  Here is a link how to find out your ID  https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

While posting these details, please do tag me again just like you did in the above post

Thank you & have a great day/evening

RodjiW

@Pummy_Raj...
I play on my android phone 
Signed into Facebook 
User name Rodji W

PummyRaj

Hello @RodjiW,

Thank you for providing above details   But, King User ID is a number,  but not our user name.  Please go through the link I wrote above and write back the "User ID"

RodjiW

@Pummy_Raj
Oh snap, sorry 'bout that!
User ID 1350066028

PummyRaj

That's OK @RodjiW, no worries    Now, I have everything to inform the Community Manager about it!

I will get back to you soon with an update on the issue.  Please keep an eye over here once every day

Thank you & keep crushing those candies and have fun