Gold bars removed

taralduncan143

I was working in level 79 and paid 10 gold to add additional moves. I completed the level and the the game shut down. When I reopened I was still at level 79 and my gold bars were gone! Please advise. 

KingChewy

Hi @taralduncan143 - welcome to our friendly community!!  I’m sorry to hear that happened. Here is the link for when purchases don’t go thru.

The contact link is within that message as it sounds like you did some of the trouble shooting already.

https://community.king.com/en/candy-crush-friends-saga/discussion/246162/something-wrong-with-your-purchase#latest

PummyRaj

Hello @taralduncan143, A Warm Welcome to the "Candy Friends" section in King Community  

I would like to make sure that you have passed the level # 79 after using those 10 Gold Bars.  Did you see the message of "Congratulations! you have collected all the Octopus"?  You will see it ONLY if you have won the level.  I just would like to make sure about it before complaining to the Community Manager.  

If you did see that above message, then the trouble shooting tips provided by my friend @Foley1362 might help you to progress ahead

Can you also please provide your King Game User ID?  Here is how: https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

** Please reply back by tapping on "Type your Comment" box located below and tag me with @ and my name (without space in middle), so that I can receive a notification about your reply.

Thanks a lot & have a great day/evening

taralduncan143

Hi @Pamm_Raj - 
Yes, I did receive the "Congratulations!" and the Crush friend started doing their Sugar Crush dance.  On her first spin was when the game froze and shut down.  

PummyRaj

Hello @taralduncan143,

Thank you for coming and reply to me.  Did you try the "Trouble shooting tips provided by @Foley1362?  If not, check if they help out and move you to the next level!!  

If it did not help, then please write back these details!  While replying back, please do remember to tag me just like above!   
1) The device you are playing the game --
2) Platform you are using -- Facebook or Kingdom account --
3) Your King game User ID  --  here is the link to find it   https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

Thank you & hoping for the Best