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Why am I being denied a refund for a purchase that was not me by me
Sabonismegan
Posts: 2
Level 1
in Support
I have a 12 year old autistic son who needs to have an electronic in the car during car rides. I had no idea that he has never made a purchase through this game and the most recent one was over $10 and I am being told I cannot get a refund because the security is so good that you need a fingerprint scan even though I explained that my son's fingerprint is registered in my phone along with my fiance's and my own but I never need any purchases not only that I got a $39 overdraft fee for every $2.99 that my son unknowingly used to buy gold the most recent purchases over $10
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Answers
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I have not used any sing from what he purchased to make sure that I was able to be refunded and still I received an email denying it0
