Level 761 says I’m out of moves when I have two boosters activat

piotrkund

Level 761 is broken with boosters
I’m supposed to have 29 moves at this level, butwhen i have boosters it says I’m out of moves before the game even started. Lost 2 lives on that and two more trying to repro this for you.

firebombmarkus

Hi @piotrkund and welcome to our adorable Community 😊 I am sorry this is happening to you. Can you please tell me which device and OS are you using for playing this game?

piotrkund

iOS 12.3 and iPhone X. It’s 100% reproducible with the boosters.

jtemt911

I am having the same issue. Used 2 of my lives. I am on iOS13

PummyRaj

Hello @jtemt911, Hearty Welcome to the Candy Friends section of our friendly King Community  

I am sorry to hear that you are having the issue in the game!! 

Can  you please explain with what is happening in your game and provide a screenshot? 

Talk to you soon!  Have a nice day/evening!

jtemt911

It is the same as the beginning user in this thread. I had two active boosters and attempt to begin level. First boost is applied and then it tells me I am out of moves. The only difference was I was using the owl with the purple candies. It deprecated all of my lives and lost the boosters by the time my lives had refilled  

PummyRaj

Hello again @jtemt911, Thanks a lot for providing more details and explaining about the issue  

Can you please provide these below details -->

1) Device you are using  -- iOS13 (you have wrote this in above message)

2) Are you logged into the game through Facebook or Kingdom account?

3) Your game ID number... here is a link to find it  https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

Once you provide all these details, I will elevate this issue to the Community Manager. 

Talk to you soon!  Have a great week ahead!

jtemt911

I am logged in through Facebook. And am using an iPhone 7

Will there be credits issued for the loss of the boosts? 

QueenMia

Hi there everyone

Thanks for letting us know about the issue! We were able to replicate it and our Sweet Studio is currently looking into it. We found out that the problem seems to happen mainly with Odus however, so for now, the best thing to do is to try to pass the level with another character.

We'll keep you posted once we have more info on a fix! 

Thank you all for your time and patience 🍒

jtemt911

Once my boosters expired I was able to successfully pass the level. I’m more concerned about the purchase boosters that I had and lost. 

PummyRaj

Hello again @jtemt911,

A Very Happy Monday to you and I am glad to hear that you have passed the level  

@QueenMia, I have played the level with 3 different characters and did not have this issue in my game!!  Unless the Studio team has already succeeded to fix the issue 🤗

The only difference between @jtemt911 and my game is the "friendly Boosters"!!

QueenMia

Hey @Pummy Raj, Thanks!
Yes, it was due to the Active boosters creating conflict in the game for some reasons! The good news is that our amazing Studio has already made a fix for it, so that should not prevent anyone from passing the level anymore

@jtemt911 - I've sent you a PM