Is this a glitch on level 1331?

Elsa

@QueenMia I was just tagged in someone's Facebook group reporting a glitch on this level.  I will put the print screen below.  Three players posted similar print screens in that group.  They have to clear 42 octopus.  They have 41 but look at the board, where is the 42nd?

QueenMia

Hey @Elsa,

Realised that this level is on Windows 10 for now. We could replicate the issue so we sent it straight away to our game Studio.

Hopefully, that can be solved quickly but as usual, can't promise on any ETA. Will keep you posted! Really sorry for the inconvenience. 

Thanks again for letting us know  

KingChewy

Hi @CarLaH - welcome to our friendly community!! I’m sorry to hear you’ve had this issue. I’m not quite that far in CC Friends so I have not seen this issue. Can you please take a screen shot of the board when you’ve cleared the 41? Also please confirm what type of platform you play via - PC or mobile (IOS or Android)?

Hopefully we can solve this for you quickly and back on your way 😁🙏🏻

QueenMia

Hey @Elsa, thanks for flagging this to us! 

Would you be able to get more info and ask these players to come and post more details here, please? We'd need to know what kind of devices this is happening with and game version. Some Game Ids would also be useful

Thanks a lot!

QueenMia

Hey @Elsa,

Realised that this level is on Windows 10 for now. We could replicate the issue so we sent it straight away to our game Studio.

Hopefully, that can be solved quickly but as usual, can't promise on any ETA. Will keep you posted! Really sorry for the inconvenience. 

Thanks again for letting us know  

Elsa

I gave that group the link to come here but thought it best that I post since they might not post until later today.  Thanks for elevating it.

QueenMia

Excellent! Thanks again, @Elsa  

palvar

The same problem in Windows 10 app. And the game gets frozen and you can't make any move. 

Elsa

Hi @palvar, the studio was notified about this so we have to wait for them to fix it.

Sukanta_Biswas

@Elsa problem resolved 😀

Elsa

Thanks for letting me know @Sukanta_Biswas.

QueenMia

Hey @Elsa, @Sukanta_Biswas, that's correct! The studio confirmed the level is now working as expected Thanks a lot for your assistance on this!

Elsa

The players also wrote in that Facebook group letting us know it was fixed.  Please tell our wonderful studio that Elsa gives a big THANK YOU for fixing it so quickly.

flew66

@QueenMia @Elsa Apparently it is still a problem with my Win10 App. I played it today and encountered the exact problem. Missing the last Octopus and the board was stuck with 6 remaining moves. The only option is to open the Settings (Cog Wheel) and quit the game.
I tried uninstall and re-install the app but no help (yes, lost a few boosters and my Star Chaser progress in the process  ). Please advise.

Elsa

flew66 said:

@QueenMia @Elsa Apparently it is still a problem with my Win10 App. I played it today and encountered the exact problem. Missing the last Octopus and the board was stuck with 6 remaining moves. The only option is to open the Settings (Cog Wheel) and quit the game.
I tried uninstall and re-install the app but no help (yes, lost a few boosters and my Star Chaser progress in the process  ). Please advise.

Check your settings to make sure that Windows 10 has the latest update and also go into the apps setting and make sure that you have the most recent version of the game.

flew66

Elsa said:

flew66 said:

@QueenMia @Elsa Apparently it is still a problem with my Win10 App. I played it today and encountered the exact problem. Missing the last Octopus and the board was stuck with 6 remaining moves. The only option is to open the Settings (Cog Wheel) and quit the game.
I tried uninstall and re-install the app but no help (yes, lost a few boosters and my Star Chaser progress in the process  ). Please advise.

Check your settings to make sure that Windows 10 has the latest update and also go into the apps setting and make sure that you have the most recent version of the game.

@Elsa As I mentioned in my post, I re-installed the CCF app today, version: 1.13.5.0. I am running Win 10 Pro, X64 Version 1809, OS Build 17763.503. I am up-to-date with Windows.

Elsa

Ok thanks for checking.  I will tag @QueenMia so that she can see your response when she is back in the office after the weekend.

Sukanta_Biswas

@flew66
Yes, the update version has the same problem again.    Rest until it's fix.