Is this a glitch on level 1331?

Hi @CarLaH - welcome to our friendly community!! I’m sorry to hear you’ve had this issue. I’m not quite that far in CC Friends so I have not seen this issue. Can you please take a screen shot of the board when you’ve cleared the 41? Also please confirm what type of platform you play via - PC or mobile (IOS or Android)?

Hopefully we can solve this for you quickly and back on your way 😁🙏🏻

Hey @Elsa,

Realised that this level is on Windows 10 for now. We could replicate the issue so we sent it straight away to our game Studio.

Hopefully, that can be solved quickly but as usual, can't promise on any ETA. Will keep you posted! Really sorry for the inconvenience.

Thanks again for letting us know

All comments

Hi @hellenye and welcome to the Community

As @Elsa mentioned, the bug was fixed last week and the amount of octopus was changed to 41... Just tried the level and it worked as it should... You definitely should have the right amount as well, especially since you have updated to the latest game version.

Please force close the App (do not re-install for now as you would lose your boosters) then re-open the level. Wait a few seconds, then close force close the App again and re-open the level. That should update it. It's important to make sure you have a good wifi connection when doing it.

Let us know how that goes!

Thanks 🍒

hellenye

I have followed all the troubleshooting steps, there was even a new game update but still no luck. Any other tips before I uninstall? Thanks

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

They are going to ask you to do some troubleshooting so let's get that done. Clear the history on your device and then follow the steps on here:

If that doesn't work then the only thing left is to uninstall the game and reinstall it again but I do have to warn you that you will lose all lives and boosters. Wait, before you uninstall, let me know if the troubleshooting works/doesn't work. I may have another idea instead of uninstalling the game.

hellenye

Yes mine is still showing 42 and freezes when I get to 41

Hi @hellenye the studio fixed that level and now you just have to get 41, no longer 42. So are you saying that you are still showing that you have to get 42?

hellenye

Hi,
I’m using an iPhone X updated to the latest version but I’m having the same glitch on this level of having to release 42 octopuses. The game freezes after I have released 42. Have already repeated the level multiple times. Can you please help take a look again? Thanks

flew66

Thanks for the quick fix @QueenMia @Elsa

Thanks for the update!

Hi everyone,

We have looked at the level again and made the changes. Sorry for the inconvenience, but if you reload the level, you will now see 41 octopus to be freed.

Thanks a lot for your patience and good luck on passing the level

Hi @QueenMia comments were posted on Facebook about this too. I am trying to figure out what might have gone wrong. Would it be easier to just drop the number that has to be collected?

CarLaH

Here ist a screenshot from my lapto pc,

Hello guys, I hope you had a nice weekend!
Thanks for letting us know, we're looking into it again then! I'll let you know as soon as I have any update for you

Speak soon!

Hello @LeBoc
Yes you are right. The problem was resolved earlier. The problem has been found again in the new version.
We've reported it already. It will be solved very soon. Keep an eye on the post. We will tell you after the solution.
Have a good day

shannokat

I am having the same problem in 1331. I have beat the level 4 times and it just feeezes. I have waisted lives and coloring time. It is super frustrating.

LeBoc

Hello. Level 1331 is buggy. 41 octopus to be slaughtered and not 42. Hence the impossibility of continuing further.

Hello @LeBoc

I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻

Please remember, community only allow English. must edit and change language. you can use Google Translate. Everyone can understand or read your statement. That's why only this language has been selected.
Thank you

Lisa_Walker_Owen

I'm having the same problem. While the game wants me to release 42 octopi, there are only 41. Once I clear the 41, the game will not respond to any move I try to make. Just sits their blinking at me.

Please help! I've released those dang 41 octopi quite a few times already and I'm ready to move on to the next level.

CarLaH

Hello,
have always had the same problem at level 1331 for some time:
By default, I have to release 42 octopuses, but there are actually only 41! I have already done this several times with all available figures, and in the picture no hidden or hidden Octopus can be seen / found any more. Have e.g. but still 12 moves left, but the game does not react any more, that is, no matter if I still have moves, I can not do any more, it is always shown that I have to free 1 Ocopus, because nobody is that anymore.
Lollipop I can still burst, because the game reacts,
but on moves, as already said, it does not react anymore.
Does anyone has a tip for me what I can do ?

I can not get on this way.

LeBoc

Bonjour. Le niveau 1331 est buggué. 41 pieuvres à abattre et non 42. D'où l'impossibilité de poursuivre plus en avant.

Welcome! 👋

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Accepted answers

All comments

Hey @Elsa, thanks for flagging this to us!

Would you be able to get more info and ask these players to come and post more details here, please? We'd need to know what kind of devices this is happening with and game version. Some Game Ids would also be useful

Thanks a lot!

I gave that group the link to come here but thought it best that I post since they might not post until later today. Thanks for elevating it.

Excellent! Thanks again, @Elsa

palvar

The same problem in Windows 10 app. And the game gets frozen and you can't make any move.

Image: https://us.v-cdn.net/6030983/uploads/editor/yl/seaptp7ody85.png

Hi @palvar, the studio was notified about this so we have to wait for them to fix it.

@Elsa problem resolved 😀

Thanks for letting me know @Sukanta_Biswas.

Hey @Elsa, @Sukanta_Biswas, that's correct! The studio confirmed the level is now working as expected

Thanks a lot for your assistance on this!

The players also wrote in that Facebook group letting us know it was fixed. Please tell our wonderful studio that Elsa gives a big THANK YOU for fixing it so quickly.

flew66

@QueenMia @Elsa Apparently it is still a problem with my Win10 App. I played it today and encountered the exact problem. Missing the last Octopus and the board was stuck with 6 remaining moves. The only option is to open the Settings (Cog Wheel) and quit the game.
I tried uninstall and re-install the app but no help (yes, lost a few boosters and my Star Chaser progress in the process

). Please advise.

Image: https://us.v-cdn.net/6030983/uploads/editor/oe/tnzow8tr0o3p.jpg

flew66 said:

@QueenMia @Elsa Apparently it is still a problem with my Win10 App. I played it today and encountered the exact problem. Missing the last Octopus and the board was stuck with 6 remaining moves. The only option is to open the Settings (Cog Wheel) and quit the game.
I tried uninstall and re-install the app but no help (yes, lost a few boosters and my Star Chaser progress in the process ). Please advise.

Check your settings to make sure that Windows 10 has the latest update and also go into the apps setting and make sure that you have the most recent version of the game.

flew66

Elsa said:

flew66 said:

@QueenMia @Elsa Apparently it is still a problem with my Win10 App. I played it today and encountered the exact problem. Missing the last Octopus and the board was stuck with 6 remaining moves. The only option is to open the Settings (Cog Wheel) and quit the game.
I tried uninstall and re-install the app but no help (yes, lost a few boosters and my Star Chaser progress in the process ). Please advise.

Check your settings to make sure that Windows 10 has the latest update and also go into the apps setting and make sure that you have the most recent version of the game.

@Elsa As I mentioned in my post, I re-installed the CCF app today, version: 1.13.5.0. I am running Win 10 Pro, X64 Version 1809, OS Build 17763.503. I am up-to-date with Windows.

Ok thanks for checking. I will tag @QueenMia so that she can see your response when she is back in the office after the weekend.

@flew66
Yes, the update version has the same problem again.

Rest until it's fix.

Simon888

flew66 said:

@QueenMia @Elsa Apparently it is still a problem with my Win10 App. I played it today and encountered the exact problem. Missing the last Octopus and the board was stuck with 6 remaining moves. The only option is to open the Settings (Cog Wheel) and quit the game.
I tried uninstall and re-install the app but no help (yes, lost a few boosters and my Star Chaser progress in the process ). Please advise.

Check your settings to make sure that Windows 10 has the latest update and also go into the apps setting and make sure that you have the most recent version of the game.

@Elsa As I mentioned in my post, I re-installed the CCF app today, version: 1.13.5.0. I am running Win 10 Pro, X64 Version 1809, OS Build 17763.503. I am up-to-date with Windows.

Hi, this is how it looks on version 1.12.5.0 and all my computer specs same as above.

Wow so there is still a problem. This is what I'd like you to try next. I don't know if they will reimburse you for lost boosters but take a print screen of them and then uninstall the game from Microsoft and reinstall it again. Let's see if that clears it up. If not, then we will have to tag @QueenMia again to report it. Maybe the glitch was fixed but then reversed back to a glitch again.

LeBoc

Bonjour. Le niveau 1331 est buggué. 41 pieuvres à abattre et non 42. D'où l'impossibilité de poursuivre plus en avant.

CarLaH

Hello,
have always had the same problem at level 1331 for some time:
By default, I have to release 42 octopuses, but there are actually only 41! I have already done this several times with all available figures, and in the picture no hidden or hidden Octopus can be seen / found any more. Have e.g. but still 12 moves left, but the game does not react any more, that is, no matter if I still have moves, I can not do any more, it is always shown that I have to free 1 Ocopus, because nobody is that anymore.
Lollipop I can still burst, because the game reacts,
but on moves, as already said, it does not react anymore.
Does anyone has a tip for me what I can do ?

I can not get on this way.