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I keep getting “purchase unsuccessful”

Lorena415

Lorena415 Posts: 3 Newbie

May 2019 in Support

I updated my payment info in Facebook and rebooted my device but still get that message.

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Answers

Lorena415 Posts: 3 Newbie

May 2019
The King games are the only apps in which I have a problem purchasing

May 2019
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Sukanta_Biswas Posts: 20,073 Candy Moderator

May 2019
Hello @Lorena415

We are very pleased that you have joined our king community. Here i am, trying to help you.🙏🏻

If there is any problem in your purchase, then here is a solution of the problem.
https://community.king.com/en/candy-crush-saga/discussion/246119/im-having-trouble-connecting-to-the-google-play-store#latest
If not resolved then read here. If the Android device
https://community.king.com/en/candy-crush-saga/discussion/246129/i-want-to-change-my-payment-information-on-android#latest

May 2019

Have you passed 1000 levels in Candy Crush Saga?
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/*! * @author Adam Charron <adam.c@vanillaforums.com> * @copyright 2009-2020 Vanilla Forums Inc. * @license GPL-2.0-only */ /* This stylesheet generated by Transfonter (https://transfonter.org) on July 14, 2017 7:45 PM */ @font-face { font-family: "SuperGroteskOffc"; src: url("./fonts/SuperGroteskOffcPro/king_SuperGroteskOffcPro.ttf") format("truetype"); font-weight: 400; font-style: normal; } @font-face { font-family: "SuperGroteskOffc"; src: url("./fonts/SuperGroteskOffcPro/king_SuperGroteskOffcPro.ttf") format("truetype"); font-weight: normal; font-style: normal; } @font-face { font-family: "SuperGroteskOffc"; src: url("./fonts/SuperGroteskOffcPro/king_SuperGroteskOffcPro-Medium.ttf") format("truetype"); font-weight: 500; font-style: normal; } @font-face { font-family: "SuperGroteskOffc"; src: url("./fonts/SuperGroteskOffcPro/king_SuperGroteskOffcPro-Medium.ttf") format("truetype"); font-weight: bold; font-style: normal; } @font-face { font-family: "SuperGroteskOffc"; src: url("./fonts/SuperGroteskOffcPro/SuperGroteskPro-Bold_unlicensed_0.otf") format("opentype"); 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