Missing piggy bank how do I get refund

mwean

I ppurchased a piggy bank in candy crush friends. Did not recieve it. How do I get refund 

PummyRaj

Hello again @mwean, Good Morning!

I was mentioning it from the link I have added in one of my above posts... here it is again for your convenience
https://community.king.com/en/blog/discussion/247356/did-something-go-wrong-with-your-purchase#latest

Click on that link --> then scroll down --> The option "King.Com" is located above to "Did you receive the Purchase but you couldn't use it"..... below is a pic for better understanding.  I have pointed with Arrows for your reference where it is located...



Go to the link above and click on “here” in Green letters to contact King Support team — I have circled it in above pic 👆👆to show you.

Please let me know if I can be of further assistance 👍👍

Have a great rest of the day 🌺

PummyRaj

Hello @mwean, Hearty Welcome to the Candy Friends section of our friendly King Community

I am very sorry to hear that you did not have successful purchase!!  Have you not received the 30 Gold Bars that you have purchased??  Please go to below link and select the option that fits perfectly with your issue
https://community.king.com/en/blog/discussion/247356/did-something-go-wrong-with-your-purchase#latest

Please post back if you need further clarification.  TO do so, tap on "Type your Comment" box located below!

Thank you for posting in the Community!  Have a nice day/evening

mwean

I tried all of that and no I did not get the gold bars

PummyRaj

Hello again @mwean,  Did you try the option where it said "King.Com"?  

mwean

I dont see that option. Nor do I see the report a problem on my receipt. Needless to say I am very disappointed and will not be purchasing ever again

PummyRaj

Hello again @mwean, Good Morning!

I was mentioning it from the link I have added in one of my above posts... here it is again for your convenience
https://community.king.com/en/blog/discussion/247356/did-something-go-wrong-with-your-purchase#latest

Click on that link --> then scroll down --> The option "King.Com" is located above to "Did you receive the Purchase but you couldn't use it"..... below is a pic for better understanding.  I have pointed with Arrows for your reference where it is located...



Go to the link above and click on “here” in Green letters to contact King Support team — I have circled it in above pic 👆👆to show you.

Please let me know if I can be of further assistance 👍👍

Have a great rest of the day 🌺

mwean

It is asking me to choose a game and cc friends is not one of the games listed and it wont let me move on without making that selection. Again very inhappy

PummyRaj

Hi @mwean, Candy Friends is the 7th Option from the top... It is in between Candy Crush Saga & Candy Jelly Saga (the games are listed in alphabetical order)

mwean

It only shows me 3 games and candy crush is not one of them

leggo

mwean said:

I ppurchased a piggy bank in candy crush friends. Did not recieve it. How do I get refund kiss Little Piggy goodbye. Happened to me too!

leggo

Kiss little piggy goodbye! Happened to me never got it back 

PummyRaj

Hello @leggo, Welcome to the Candy Friends section of our friendly King Community

@mwean has not received the 30 Gold Bars that were purchased from the Piggy Bank! 

Did you too purchase and have not received the those Gold Bars?  Or is it just the "Piggy Bank" icon has disappeared from your game?

PummyRaj

mwean said:

It only shows me 3 games and candy crush is not one of them

Hello again @mwean, 

Please try this link to contact the KING SUPPORT Team  https://soporto.king.com/contact
I hope you will be able to see all the Game options in this form!! 

Please let me know!  Thank you!

mwean

Still the same issue. Does not say the game I am having the problem with. I am getting really annoyed. We are going back and forth with no solution. I have stated over and over I either want the piggy bank or a refund

PummyRaj

I understand your frustration @mwean.  One last trial...
 
Can you please post your Game user ID (it will be in digits)?  This is how you find it....
If you are playing through King account --  https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

If you have logged in through Facebook --  https://www.facebook.com/help/1397933243846983

Once you post your ID, I will request the Community Manager to look into the issue!

Thank you for your patience!  Have a nice day/evening!

mwean

It is 1005735223