Why am I not getting extra moves after watching ad.

riobrewster

Why am I not getting g my extra moves?

firebombmarkus

Hi @riobrewster and welcome to our adorable Community 😊 These in-game features are part of testing. The studio releases it to a certain amount of players to test it. It was in my game yesterday and today it disappeared. You can read more about it on the link below. 

https://community.king.com/en/candy-crush-saga/discussion/251470/where-are-my-in-game-challenges#latest

Check if your game is up to date, force close the game app and then clear the game cache. It might happen that this way the feature will appear in your game but it is not for sure, just a suggestion.

Thank you for your understanding. Have a wonderful day 🤗

Rita_Buquoi

I am having the same issue it freezes the screen so I can’t just close and reopen the game I have to completely clear the app all the way and restart it. 

firebombmarkus

Hi @Rita_Buquoi and welcome to our adorable Community 😊 Can you please tell me which device and OS are you using to play this game?

Rita_Buquoi

I am using iPhone 6S+ running 12.3.1 

firebombmarkus

Thank you @Rita_Buquoi I will ask you to try these troubleshooting steps and let me know if you are having freezing issues again.

https://community.king.com/en/candy-crush-friends-saga/discussion/177505/game-keeps-freezing-or-crashing-what-should-i-do#latest

Rita_Buquoi

That did not fix the issue. 

ntesto

Great tip re the clearing cache. Thank you 

firebombmarkus

@Rita_Buquoi Check if your game is up to date. It might come with a new update. As I said before, these features are released to a certain amount of players, therefore you might not be yet in a testing group. Maybe the only thing you can do now is to wait for it.

firebombmarkus

@ntesto Welcome to our adorable Community 😊 Did it solve your issue?

ntesto

Yes, I restarted my phone 🌺🌺🌺 

Thank you 

firebombmarkus

You are welcome 🤗 @ntesto

Rita_Buquoi

This what I get after clicking get moves when I watch the add

firebombmarkus

@Rita_Buquoi I can't see anything. Seems like you didn't upload the screenshot. Try to do it again.

Rita_Buquoi

I tried it didn’t go through obviously 

firebombmarkus

@Rita_Buquoi Does it freeze the screen or the circle keeps loading?