REPORTED ISSUE - READ - I did not receive the key when passing the necessary level

jsamparan

QueenMia

Hello everyone, 

And thanks a lot for letting us know about this! Since you all reported the same problem, I have merged all your questions together so you can all be updated at the same time 😉

There's indeed an issue with Dachs and the chests... It seems he wants to keep them all to himself! Naughty boy! 

We are looking into it and will do our best to solve this as soon as possible. In the meantime, could you please let me know what game version you're playing on (have you updated to 1.15?) and what's your device. That would help us investigate! 

We're sorry for the inconvenience! I've added a reward chest to your account to compensate the one Dachs kept 😉 (for those who left their game ID).

Thanks a lot 🍒

FlyGrl306

 .   

KingChewy

Hi @FlyGrl306 - welcome to our friendly community. What device do you use to play the game. Have you tried clearing the cache & cookies?

1x1

I updated the app today.
My device is iPhone 5s.
Can anyone help me out?

Planaria

I just passed by, and the key stays there. Why?

dawny74

Same problem here 

bearwithme

@jsamparan - Welcome to our friendly community!  Can you please post your user ID so the community manager @QueenMia can look into this for you? If needed, you can find out about your user ID and how to find it here:
https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it

Thank you.

alinemachado

Same thing is happening to me

alinemachado

    

jsamparan

1380414910

karyn279

I should have received this chest but it’s just floating. Latest version downloaded. Please advise.