Glitch in getting free lives

chefdoc2

First since update - when I click on free live watch video - I watch video get green check mark but not getting life.  I have Apple phone.  

PummyRaj

Hello @chefdoc2, it is nice to see you again in the Community after a while 🤗 

I am adding a little bit to what my friend @firebombmarkus suggested.  

This glitch popped up for some players after the new update.  This issue has been reported and the King Studio is looking into it.  Please read here in this link and also to keep an eye for any updates  https://community.king.com/en/candy-crush-friends-saga/discussion/259271/reported-i-ve-watched-3-videos-today-for-an-extra-life-but-did-not-receive-the-life/p1?new=1

Please comment in above thread that you are having the same issue and also the device you are using as this thread will be closed now!

firebombmarkus

Hi @chefdoc2 and welcome to our adorable Community 😊 I am sorry this is happening to you. Can you please make a screenshot so I can see what exactly is happening? I will also ask you to do some troubleshooting for iOS devices and let me know if it helps.

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

PummyRaj

Hello @chefdoc2, it is nice to see you again in the Community after a while 🤗 

I am adding a little bit to what my friend @firebombmarkus suggested.  

This glitch popped up for some players after the new update.  This issue has been reported and the King Studio is looking into it.  Please read here in this link and also to keep an eye for any updates  https://community.king.com/en/candy-crush-friends-saga/discussion/259271/reported-i-ve-watched-3-videos-today-for-an-extra-life-but-did-not-receive-the-life/p1?new=1

Please comment in above thread that you are having the same issue and also the device you are using as this thread will be closed now!