Rewards and Connection Issues

principessafrancesca

I noticed that I am not receiving my rewards. I get a message asking me to connect but when I try to, I get another message stating that I don’t have access to the kingdom, try again later. My photo profile has also disappeared and my password isn’t working (keep getting oops wrong password message)  although I have gone through the forgot password steps and have changed it several times. If I reinstall my app, will i lose my levels and gold bars (I’m at level 1305 and have 152 bars). I’m on an IPad and have recently updated my system software. Thanks

PummyRaj

Hello @bt2318, Welcome back and hope you are having a nice day other than the glitch with the levels in Friends!!

I am not sure why it happens but sometimes, we loose out level progress when we reinstall our game    But, no need to worry because, the Community team has provided some help articles for our assistance. 
Here is one for you to restore the level progress in your game  https://community.king.com/en/candy-crush-friends-saga/discussion/177600/how-to-get-your-level-and-progress-back#latest

Please follow the steps provided in that above link and let us know!  They did help many players before and they should for you too    
Talk to you soon!  Have a great week ahead

mercerik

principessafrancesca said:

I noticed that I am not receiving my rewards. I get a message asking me to connect but when I try to, I get another message stating that I don’t have access to the kingdom, try again later. My photo profile has also disappeared and my password isn’t working (keep getting oops wrong password message)  although I have gone through the forgot password steps and have changed it several times. If I reinstall my app, will i lose my levels and gold bars (I’m at level 1305 and have 152 bars). I’m on an IPad and have recently updated my system software. Thanks

@principessafrancesca

Hi there! Welcome to the Community!

For every Website that is Username or E-mail & Password Protected, you are only allowed to make mistakes 3 times. If you go beyond, you'll be locked-out. This is to prevent someone else from getting into your account. When you get a Message that you don't have an access to the Kingdom, it means the Password that you are putting in was Incorrect. To make sure that you typing your correct Password, click on "Show" underneath it. When done, you can hide it.

I am going to give you the link that I created for Step-By-Step Procedure on "How To Change Your E-Mail Address & Password At The Kingdom" to make sure your Changes are Saved. Here is the link: https://community.king.com/en/candy-crush-saga/discussion/259336/how-to-change-e-mail-address-or-password-at-the-kingdom-with-gif-screenshots#latest

Hope this helps and answers your questions!