Bug level 1605 (FIXED)

PummyRaj

Hello @LeBoc and @vallen, Hearty Welcome to the Candy Friends Community  

I am very sorry to hear about the issue in both your games and for you @Simon888  

I have already reported about this issue to the Kingsters.  Please be patient and wait for their response.  

Please do not Delete and Reinstall your game App... as it will not do any good but you will loose your boosters!!  Wait till they inform something!

Hoping for the Best!  Have a nice day/evening!

PummyRaj

Hello @LeBoc @vallen and @Simon888

Can you all please post below details --
1) Device you are using AND version you have right now;
2) Are you logged in through Facebook OR Kingdom account;
3) Screenshot of the game if possible;
4) Your game user ID number... here is a link to find it  https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

** Please let me know if you are playing through Facebook ONLY... as it is a different procedure look for that.

Talk to you all soon.  Have a nice day/evening!

PummyRaj

Hello again @berf, Thank you very much for adding the screenshot  

I have reported about this issue and I will need few details from you to inform the team.... 

1) Device you are using AND version you have right now -- Are you playing only on Windows 10 or are you using a Mobile device too?  I don't think you will be able to see version in your PC, right?

2) Are you logged in through Facebook OR Kingdom account;
3) Your game user ID number... here is a link to find it  https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

** Please let me know if you are playing through Facebook ONLY... as it is a different procedure look for that.

Talk to you soon.  Have a nice day/evening!

PummyRaj

Hello again @Jody_Cheng, Hearty Welcome to our King Community   

I have reported about the issue and they will be needing few details from you to look into the issue...

1) Device you are using AND version you have right now;
2) Are you logged in through Facebook OR Kingdom account;
3) Your game user ID number... here is a link to find it  https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

** Please let me know if you are playing through Facebook ONLY... as it is a different procedure look for that.

To write back to us with above details, tap on "Type your Comment" box located below.

Talk to you soon.  Have a nice day/evening!

QueenMia

Hi everyone

Thanks for letting us know! There's indeed an issue with the level at the moment and our sweet Studio is looking into it. Please follow our Superstars @Pummy Raj and @Sukanta_Biswas questions and recommendations in the meantime! 

Thanks for your patience  

Sukanta_Biswas

QueenMia said:

Hi everyone

Thanks for letting us know! There's indeed an issue with the level at the moment and our sweet Studio is looking into it. Please follow our Superstars @Pummy Raj and @Sukanta_Biswas questions and recommendations in the meantime! 

Thanks for your patience  

Thanks @QueenMia😀

Simon888

I am playing on windows 10 desktop & version 1.15.13.0 of the game. I am logged in through Facebook.

LeBoc

I do not use facebook. Once finished, click on "next" and the "next" button disappears. The game remains blocked.

LeBoc

Facebook, PC, tablet, it's the same: the plant level 

Simon888

Yes, this is now fixed,  @QueenMia thank you    

Also thanks to @Pummy Raj   & @Sukanta_Biswas