Game stuck lost a life in Jelly level screen never moved

murphcarla

Game stuck lost a life in Jelly level screen never moved

PummyRaj

Hello @murphcarla, Hearty Welcome to the Candy Friends section of our friendly King Community  

I am sorry to hear about the issue in your game!!  Can you write back with below details -->

1) The device you are using to play the game;
2) What level are having this issue;
3) Can you provide a screenshot when the game is stuck

Please post back and let us know.  If you tap on "Type your Comment" box located below, you will be able to write back.  And to post the screenshot, tap on "Attach Image" icon from the tool-bar, and select "Choose Files" tab.

Talk to you soon!  Have a great week ahead!

murphcarla

IPhone 8
Level 431

PummyRaj

Thank you for providing the details @murphcarla  

Let me go back to this level and see if I also see this issue in my game!!  If I also have this, we will have to elevate about it to the Community Manager!  

In the mean time, please go to this below link and try the troubleshooting steps provided... they certainly help with all kinds of glitches...  https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

** If the link suggests for Re-installation, do not follow that step as it will remove all your stocked up boosters!  

Talk to you soon & have a nice day/evening!