Did not receive purchase

Question

I did not receive my purchase you gave me the runaround even asked for a snapshot and you took my money. Are used a game to get out of my mind space because I have MS it’s really sad what’s going on on your part

finnerty · Answer

bearwithme · Answer

Hello @finnerty - I am sorry to hear that you had problems with your purchase.  When we ask people to provide a screenshot, it is so we can help the game studio see where the problem occurred in order to help them resolve the issue.  The link below provides detailed instructions on how to get this issue resolved and for you to get your purchase back. https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase#latest
Following these instructions should help you get your purchase, even though it might take a few days.  I understand your frustration, we really are here to help you so please be patient and hopefully everything will be resolved soon.

Please let me know if I can be of any further assistance.