Candy Crush Friends Saga

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Did not receive purchase

I did not receive my purchase you gave me the runaround even asked for a snapshot and you took my money. Are used a game to get out of my mind space because I have MS it’s really sad what’s going on on your part

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finnerty

bearwithme said:

Hello @finnerty - I am sorry to hear that you had problems with your purchase. When we ask people to provide a screenshot, it is so we can help the game studio see where the problem occurred in order to help them resolve the issue. The link below provides detailed instructions on how to get this issue resolved and for you to get your purchase back. https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase#latest
Following these instructions should help you get your purchase, even though it might take a few days. I understand your frustration, we really are here to help you so please be patient and hopefully everything will be resolved soon.

Please let me know if I can be of any further assistance.

bearwithme

Hello @finnerty - I am sorry to hear that you had problems with your purchase. When we ask people to provide a screenshot, it is so we can help the game studio see where the problem occurred in order to help them resolve the issue. The link below provides detailed instructions on how to get this issue resolved and for you to get your purchase back. https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase#latest
Following these instructions should help you get your purchase, even though it might take a few days. I understand your frustration, we really are here to help you so please be patient and hopefully everything will be resolved soon.

Please let me know if I can be of any further assistance.

Accepted answers

All comments

bearwithme

finnerty

bearwithme said:

Hello @finnerty - I am sorry to hear that you had problems with your purchase. When we ask people to provide a screenshot, it is so we can help the game studio see where the problem occurred in order to help them resolve the issue. The link below provides detailed instructions on how to get this issue resolved and for you to get your purchase back. https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase#latest
Following these instructions should help you get your purchase, even though it might take a few days. I understand your frustration, we really are here to help you so please be patient and hopefully everything will be resolved soon.

Please let me know if I can be of any further assistance.

Quick Links

Recent Announcements

Disappearing Events: Update Your Game to Version 5.0.0.0
Hi everyone, The Studio has just released a new game version with fixes that should resolve the issue with disappearing events. Please make sure to update your game to version 5.0.0.0. Let us know how the update works for you!
🛠 Game Issues? Check Here Before Posting! 📝
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
📱💻️ What is the latest level in Candy Crush Friends Saga?
Hey Friends! 👋 Wondering what the latest level is in Candy Crush Friends Saga? You’re in the right place! 🗓️ New levels are released every Tuesday, so there’s always something sweet to look forward to! 📍As of March 17, the latest level available is 9360. Enjoy the new content and have a sugar-crushing day! 🍭