Why is my game freezing?

alisham313

I have lost several lives because my game freezes and I have to exit and restart the game to get it to unfreeze. Is there something I can do to prevent this?

PummyRaj

Hello @alisham313, Hearty Welcome to the Candy Friends section of our friendly King Community  

I am sorry to hear that your game is freezing!!  Can you tell me which device you are using?  

Usually, performing certain Troubleshooting steps will help with freezing & Crashing issues.  Once you reply back, I will give you the link that is suitable for your device     

If you tap on "Type your Comment" box located below, you will be able to reply us back.  

Looking forward to talk to you soon!  Have a nice day/evening!

petitechaise1

Lost life due to screen freeze. The last time it happened you said to send screen shots. It won’t let me attach pics

CoJLoKsVzla

Hello. I jumped here in the community to help a little bit with this. I have the same issue, but this is my 1st time I sent a ticket and came to the community to do some research about this glitch. 

I'm playing in a Huawei Honor C5. My in game lvl is 1400. Got an screen video of the problem if help. Just tell me where to send it and I will be glad of it. Or maybe wants me to upload on YouTube and then post link here. 

Have a good night every1

PummyRaj

Hello @petitechaise1, Hearty Welcome to the Candy Friends section of our friendly King Community  

I am very sorry to hear about the issue in your game!!  Usually, whenever our game freezes or crashes -- the problem is with our device.  So, following some trouble shooting steps OR updating the Device will help with the issue  

Please tell me which device you are using and I can suggest proper steps for you.  If you tap on "Type your Comment" box located below! 

Looking forward to seeing again!  Have a great day/evening! 

PummyRaj

Hello @CoJLoKsVzla, Hearty Welcome to the Candy Friends section of our friendly King Community  

I am sorry to say that I was not clear about your issue!!  Are you talking about the "Lives" issue OR is your game is also crashing like other player?  

OK, to attach a screenshot OR video, you will have to click on "Attach Image" from the tool-bar.  Then click on "Choose Files" from the drop-down options, to download video from your device  

Please post back if you need further assistance,  If you tap on "Type your Comment" box located below!

Looking forward to seeing you again,  Have a great day/evening!