Purchased failed, but the amount has been debited....

Creator

Yesterday I have been purchased the product of "Candy Cronicles (8/8)" RS.249.00. The amount has been debited from my account but the product purchased was failed.

Could someone please look on to this and resolve the issue.

QueenMia

Hey @Creator, welcome to the Community

Sorry to hear you had an issue. Please check that FAQ, there's a link at the bottom and the steps explaining how to contact our Support. No worries, they'll be able to help you

And since you're here, don't forget to participate in our contests for a chance to win extra Gold and boosters There's always something to win here. And during the whole month of August, we have an exclusive Superstars Summer contest with plenty of chances to win up to 100 Gold bars. Check right here. 

Good luck and see you around the Community  

Creator

Sorry I didn't get any proper route to track the steps.

QueenMia

Hey @Creator, here you go:

If you didn't receive any of the items you purchased. Then asking for a full refund would be your best choice. Select where you are playing on:

Please notice that you must follow the below steps directly from the payment provider in order to receive a refund.

Android

• Open the receipt you have received from Google Play and tap "Report a problem"
• If you don’t have the email receipt then use this direct link. Scroll down to Order History and click on Report a problem
• Click here for more information. 
• Follow the instructions given

iOS

• Use this link. 
• Once you are logged in with your Apple ID click on Report a Problem and follow the onscreen steps
• Click here for more information. 

Kindle Fire

• Use this link.
• Once you are logged in with your Amazon ID click on Report a Problem and follow the onscreen steps
• Click here for more information.

Windows Phone & Windows 10 app

• Use this link. 
• Once you are logged in with your Windows ID click on Help with billing and follow the steps
• If you prefer to chat directly with an agent please use this link.

Facebook

• Use this link.
• Select the purchase and click on Dispute
• Should you have further questions about your purchase then drop us a message here.

King.com

To request a refund for a King.com purchase, contact us here.     

Look up your transaction ID:

• Log into your King.com account
• Click on Settings in the top right corner
• Select Payments
• Select Transaction history and look up the correct transaction ID 

Don't worry! We can help you find the solution to your purchase issues. If you can't seem to solve it. Don't hesitate in contacting us here.