my game doesn't look good

vivi45

mysticalmysty

Hi @vivi45 Oh no.. you have a glitch on your game, try to force close your device for at least 10 second, but do not reinstalling your game because you will loose all your boosters, and see if it work.

Steffis18

Ich habe das selbe Problem und schon alles versucht. Gibt es sonst noch etwas das ich tun kann?
Habe das Spiel geschlossen, Handy ausgeschaltet, Akku raus geholt.

(Edit: Unsupported language)

mysticalmysty

Hi @Steffis18 Welcome to our community, we only except English on here therefore everybody can understand each other and be able to assist you. Please do repost back your question in English, you can use translator if necessary, Have a nice day 🤗

Steffis18

Hi, i have the same Problem but nothing workes. I tried everything, closed the game, turn off my cellphone and removed the battery. Can you help me?

mysticalmysty

Hi again @Steffis18 Thank you for writing me back in English, if you could provide your game ID, and here’s how to find your game ID : https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it I could ask our CM to look it up the issue with your game. 

Steffis18

Hi, I find my ID number: 7197560483.
Thank you 

mysticalmysty

Hi again @Steffis18 @vivi45 I already informed our CM about the graphic issue on both of your game, and the studio been working hard to fix it now, this graphic issue mostly effect to players that using amazon device. Please be patient and stick with us. Thank you so much for understanding and have a nice day 🤗