1699 does not allow u to play again if u lose.

ecarpenter

I’m having the same problem and I have uninstalled and reinstalled 3 times.  Very frustrating.  U can “quit game” if u go into the little cogwheel once all moves r finished and it will take u to the map and u can re-enter and play. Is this a bug?  Clearly I know how to use the app if I am at level 1699.  It also shows no available bars or the other items I purchased.  Please help.

melhence

I play this game on both Windows 10 and android...I am having the same problem on both platforms. This level has 24 moves....when these are over the game just freezes...neither does it allow you to play nor does it quit the level..have tried stopping restarting..logging in and out but nothing seems to work..dont want to uninstall and reinstall as all my saved boosters would be lost

Tenebrack

Try downloading another version

Simon888

I have just played this level on Windows 10 without any issues. Are you on the latest version of the game which is 1.15.15.0 for Windows 10 and  1.18.12 for Android.

melhence

yes I am...but when the stage was cleared it let me go ahead..the problem was only when the stage was not cleared

ecarpenter

I’m having the same problem and I have uninstalled and reinstalled 3 times.  Very frustrating.  U can ‘quit game” once all moves r finished and it will take u to the map and u can re-enter and play. 

KingChewy

@ecarpenter - welcome to our friendly community!! I’m so sorry to hear you’ve had this issue. Can you please confirm what type of device you are using for your game and what your user id is do we can alert the CM to assist?

https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

melhence

ecarpenter said:

I’m having the same problem and I have uninstalled and reinstalled 3 times.  Very frustrating.  U can ‘quit game” once all moves r finished and it will take u to the map and u can re-enter and play. 

the only way to solve this is to clear the stage...when you clear the next stage is fine

PummyRaj

Hello @ecarpenter, Hearty Welcome to the Candy Friends section of our friendly King Community  

Can you tell me what device you are using to play the game?

@melhence, are you good with the level now?  Or is there still some problem in your game?  Please let me know!

Talk to you both soon!  Have a great day/evening!

QueenMia

Hello everyone!

We have been able to reproduce the issue and we are looking into it! I'll keep you posted

Thanks for your help and patience - And Happy Friday  🍒

melhence

PummyRaj said:

Hello @ecarpenter, Hearty Welcome to the Candy Friends section of our friendly King Community  

Can you tell me what device you are using to play the game?

@melhence, are you good with the level now?  Or is there still some problem in your game?  Please let me know!

Talk to you both soon!  Have a great day/evening!

Hi..as I said when I cleared the level it allowed me to move on..however nt tried playing it again after clearing it.