Support

Support

Sign Up!

Skip to end of Carousel
4 Slides on display, initial Slide 1 of 4
End of Carousel
πŸ”₯ Hot right Now 🌢
πŸ† Claim your level milestone badges:
1000 // 2000 // 3000 // 4000 // 5000 // 6000 // 7000 // 8000
πŸ‘―β€β™€οΈFind your Team HERE!
New Year - New device? πŸ“± Check out how to sync it! Android πŸ€– | Apple 🍏

My game

Posts: 74

Level 3

Hello I played 68 yesterday. Game hang so I again download. I logged but level 1 my gold 50 is here .

Welcome!

It looks like you're new here. Sign in or register to get started.

Best Answers

  • Posts: 24,928
    Answer βœ“
    Hi, @mald12
    Welcome, and thank you for becoming a member of the King Community! I will be very happy if I can help you.πŸ™

    I think you mistakenly registering, instead of logging in. Show a screenshot of the problem you are experiencing while logging in or Show ''my account '' menu if you are already logged in.
    You can follow the step below.
    Open game > Setting wheel > Profile > Log in with email (for kingdom )
    Open game > Setting wheel > Profile > Continue with Facebook ( for facebook)
    Let me know ..

  • Posts: 24,928
    Answer βœ“
    @mald12
    You are trying to log in to the wrong place.
    Open game > Setting wheel > Profile > Log in with email (for kingdom )
    Let me know..
  • Posts: 74

    Level 3

    Answer βœ“
    Thank you level 58

Answers

  • Posts: 44,399
    Hello @mald12, Hearty Welcome to the Candy Friends section of our friendly King Community :) 

    I am sorry to hear that you have lost level progress in your game!!  Please follow this link to retrieve level progress  https://community.king.com/en/candy-crush-friends-saga/discussion/177600/how-to-get-your-level-and-progress-back#latest
    ---> select the option which suits your device :+1: 

    ** If you need further assistance, tap on "Type your Comment" box located below.

    Talk to you soon!  Have a great rest of the Sunday!
  • Posts: 74

    Level 3

    Sorry not helped
  • Posts: 74

    Level 3

    I logged with emai and password
  • Posts: 24,928
    Answer βœ“
    Hi, @mald12
    Welcome, and thank you for becoming a member of the King Community! I will be very happy if I can help you.πŸ™

    I think you mistakenly registering, instead of logging in. Show a screenshot of the problem you are experiencing while logging in or Show ''my account '' menu if you are already logged in.
    You can follow the step below.
    Open game > Setting wheel > Profile > Log in with email (for kingdom )
    Open game > Setting wheel > Profile > Continue with Facebook ( for facebook)
    Let me know ..

  • Posts: 74

    Level 3

    Sorry no facebook
  • Posts: 24,928
    Answer βœ“
    @mald12
    You are trying to log in to the wrong place.
    Open game > Setting wheel > Profile > Log in with email (for kingdom )
    Let me know..
  • Posts: 44,399
    edited September 2019
    mald12 said:
    Sorry not helped
    mald12 said:
    I logged with emai and password
    OK! Thank you for posting back :+1:  So, it looks like you have logged in though Kingdom account!  Since you have created an account already, now to get back into the game, you will have to select "Log-In" option!  

    Because, the above screenshot you have shared shows that you are signing up again!!  If you see on top of the screenshot you shared, underneath to "create your King account", you can see Log-In option.  

    Try that and let me know how it goes!  But first, Exit out of everything --> Clear cache --> Restart device after 30 seconds and try to log-in again.  

    Will wait for your reply :+1: 
  • Posts: 74

    Level 3

    Answer βœ“
    Thank you level 58

Welcome!

It looks like you're new here. Sign in or register to get started.