Help, please

vivi45

hello good afternoon, I need to know if someone can answer me and help me, more than a week ago my candy crush friend saga game does not look good to play, I already reported it and so far it looks the same, please could you solve it ??? now It even closes alone!

[Deleted User]

Ok @viva45

I will tag @QueenMia so she can have more info, but I will tell you that this issue was happening to a lot of devices and I know that devolopers are working so hard to fix it... so probably there will be a optional update coming this week and your problem will be solved after you've update the game! 

Hope you understand now
Have a great day and keep crushing candies!

[Deleted User]

Hi vivi45,

How are you today? 

So that's really bad problem!
Can you give me your player ID? 
What's your device? And what game's version are you playing now?

Please answer me and I will be updating you with more information! 

Have a nice day! 

vivi45

EscribeThank you for answering my ID, I already shared it with two people who wanted to give me help, but they have not solved anything, according to those who see these problems of the game already have it and are reviewing it, but it has already happened more than one week and it still looks fatal, and for the last straw, now it closes when I play, could you please help me, thank you, tu comentario

[Deleted User]

Ok @viva45

I will tag @QueenMia so she can have more info, but I will tell you that this issue was happening to a lot of devices and I know that devolopers are working so hard to fix it... so probably there will be a optional update coming this week and your problem will be solved after you've update the game! 

Hope you understand now
Have a great day and keep crushing candies!

vivi45

Ok thank you, I will be waiting for the update, I hope it is these days, thanks for responding, have a good afternoon!

super_candy_bros

Could you send a screenshot of what your game looks like?

PummyRaj

Hello @vivi45, Hope you are having a nice day/evening  

I have not forgotten about the issue in your (and few others') game!  We still have not heard from the team yet... that's why, I have not updated you with any news!  

I will post back in your previous threads and here as soon as I have some information  

Talk to you soon!  Have a great rest of the day/evening!

PummyRaj

Hello @Stacy2111 Hope you are having a nice day!

King Community Forum is the best place to get answers and assistance for any kind of issues we are having in our games!!  We are advised to contact the Customer Support team only for the Purchase Issues.

Hope this clarifies!  Thank you for posting in the Community!

BQN537

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