Haven't gotten prizes from Odus Challenge Twice now & ..

Queen_Bee22

I've done 10 quests both times for the Odus Challenge now  & both times I haven't gotten anything for it. No lollipops. Nothing. It shows the gift icon but I click it and it says I'm not connected & to try again Later. Every time I try it just says the same thing. & I am connected to the internet! 
Also any time I'm playing a level at the end where it says play on for 10 coins if I ever decide I want to do that, I click on it, it says the same thing. That I'm not connected to the internet. I try it like 6 times in a row then give up. It's been like that since I downloaded the game! I've kinda just delt with it but can we fix this please?!
Thank you for your time & help I appreciate it.

KingKhaos

I haven’t recieved my prizes from the Odus challenge either.  Have they given you your prizes yet?

Queen_Bee22

Not yet. But I only posted that and hour ago. So hopefully both of us get it figured out soon & get our prizes

Queen_Bee22

This is what happens when I click the gift icon in the top left corner of the screen.

Queen_Bee22

PummyRaj

Hello @Queen_Bee22 and @KingKhaos, Hearty Welcome to the Candy Friends section of our friendly King Community  

I am sorry to hear that you both have not received the reward from Odus!! 

Thank you for providing the screenshot @Queen_Bee22.  It looks like there was interruption with your internet connection!!  Did you make sure that the connection is all good?  

@KingKhaos, did you see the same "Oops" message above?

Can you both please provide your King game user ID number, so that I can elevate this issue to our Friends Community Manager?  This link will help you to find it  https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

Talk to you both soon!  Have a great rest of the day/evening!

Queen_Bee22

I'd love to, but when I click my profile, it tells me to login so I try & it does the same thing. Tells me that my internet isn't connected & to try again later...  which is crazy because I'm obviously on the internet right now & I have mobile data turned on & also, i have NO problems with any other games or apps. My connection is fine for everything else. Just this game has the problem. Its been like this since I downloaded the game but candy crush, farm heroes, & all the other ones I have no problem with. I can't send or get lives either