Level 572 keeps freezing up How can I fix this

muskie3916

Level 572 freezes on third board. How do I fix this

KingChewy

Hi @muskie3916 - welcome to our friendly community. I’m sorry to hear you’ve had this issue. Are you able to provide a screenshot of the issue and confirm what type of device you play from. Have you tried to clear your cache and cookies recently? If not try that as well as logging out of the game and then powering off your device to make sure everything re-syncs hopefully. Also please make sure your game is up to date with the latest release on your App Store.

Hope this helps 💪🏻

PummyRaj

Hello @muskie3916, Hearty Welcome to the Candy Friends section of our friendly King Community  

I am sorry to hear about the issue in your game!!  I think it can be fixed with some trouble-shooting steps!!  

Can you tell me which device you are using to play the game?  Here are some general steps that can be followed for any device  https://community.king.com/en/candy-crush-friends-saga/discussion/177505/game-keeps-freezing-or-crashing-what-should-i-do#latest   

Try those and post back how it went!  If nothing works and you would like to go with re-installation step, please remember that all your saved up Lollipops will be gone!!  Unfortunately, loosing our saved up boosters and Lives from friends is a side affect with this step. 

Please post back how it went / your input.  If you tap on "Type your Comment" box located below, you will be able to write back. 

Hope everything works out!  Have a great day/evening!