Missing purchase

jacidc

I contacted support and they are asking me to log in and click purchases and give them the purchase ID number. Where is this? 

PummyRaj

Hello @jacidc, Hearty Welcome to the Candy Friends section of our friendly King Community  

I hope you have kept the Purchase Receipt safely!!  I have not made a purchase as of now!!  But, I am sure when the Support Team is asking you for the Purchase ID, you would find it on that receipt!  Check those receipt(s) carefully and find the number!  

I will tag my friend @mysticalmysty to give you more insight as he does purchase items in the game and would know more about this! 

Hope everything works out and you receive your missing items back!  Have a great rest of the day/evening! 

mysticalmysty

Hi @jacidc If you have any issue about your purchase, you can just follow all the instructions from this link : https://community.king.com/en/candy-crush-friends-saga/discussion/246162/something-wrong-with-your-purchase#latest it also tell you where to find your purchase ID, and what form to fill up.  I hope it sorted out for you, and thank you for tagging me @PummyRaj Have a nice day 🤗