Why has Candy Crush Friends begun to crash on startup after most recent updates?

Denise-31

Why has the game begun to crash on startup after the most recent updates?  I've done all thw typucal things to rule out an easy fix....cleaned cache, forced stop, uninstalled, reinstalled, restarted and even set my tablet back to factory setup.  Still unable to.play due.to crashing.  Help!

QueenMia

Hello @Denise-31 and welcome to the Community

I haven't seen any other player with that issue, but let's take a look. What device are you playing on? Would you be able to share a screenshot of what you get? Is there an error message or what is happening?

Thanks 🍒

borannrann669796

Hi all buddies

Denise-31

@ QueenMia:  I'm playing on an android Samsung tablet.  I've  sent a screenshot of the msg i receive when I attempt to start Candy Crush Friends.

borannrann669796

Hi

Denise-31

Here's a screenshot of the msg i receive when the crash occurs 😣:

QueenMia said:

Hello @Denise-31 and welcome to the Community

I haven't seen any other player with that issue, but let's take a look. What device are you playing on? Would you be able to share a screenshot of what you get? Is there an error message or what is happening?

Thanks 🍒

tricky

Can you help me please av got same problem as everyone else it wont let me open game 

msfartblossom39

I am having the same problem trying to play the game. And it seems like the extra elements are a factor because before I win the opportunity to play for the key or use a power up it works, although very slowly. I play on a Kindle tablet, and all my other functions are normal when I go to them. It's just your game. 

tricky

What its just my game is that what you mean ?.  But av seen other coments having the same problem thats y a sent a comment in fact the comment before me had the same problem . I  no for a fact the problem isnt cuming from my side defo . So hiw do wee fix it ??.