Why cant i purchase gold bars right now?

jaishon12

For the past few days its only shown a loading wheel and every time i click on it it tells me oops theres been a problem

KingChewy

Hi @jaishon12 - welcome to our friendly community. Have you recently updated your payment info within FB or your profile? Sometimes when a card expires it can affect the stored purchase Info elsewhere.

jaishon12

How do i fix it?

SeraphicStar

Hello @jaishon12 I wish you welcome as well to our beloved Community!

I also wanted to add that sometimes if you have a bad internet connection the game won't allow you to make purchases (the wheel spins indefinitely on the gold bars) . Therefore, I recommend to ensure you have a good internet connection prior to attempting any purchases 🤔

However, if you determine your internet connection isn't the issue, though, we may also need to know which method you normally use to make purchases. This is because as @Foley1362 said they may need to be reviewed & updated with current info in order to function properly

Please let us know if you require more assistance and we will do our best to help!

jaimek213

I'm having trouble with making purchases as well. Account and card info was current and all of a sudden, my payment method does not work. I get the "something went wrong" message.

jaimek213

My internet connection is not a problem either. I have also checked with my Google acct and play store settings. Nothing is working.