Feed Yeti Crashed after feeding the Cookies

CorydienCorydien Posts: 4
I didn't get the rewards for it. 

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  • PummyRajPummyRaj Posts: 5,515 Superstar
    edited October 17
    Hello @Corydien Hearty Welcome to the Candy Friends section of our friendly King Community :) 

    I am very sorry to hear about the issue with Yeti in your game!!  Except for the rewards, is your game working fine?  

    I will inform about this to our Friends Community Manager, but they will need your game user ID number to look into the issue.  Please follow This LINK to find your game ID

    ** IF you tap on "Type your Comment" box located below, you will be able to post back.  

    Talk to you soon!  Have a great rest of the day/evening!

  • CorydienCorydien Posts: 4
    Dear PummyRaj, 
    thanks for your kind message.
    This is my ID

    5194530157

    Thanks a lot 
  • sskeen90sskeen90 Posts: 5
    Last night I fed yeti and instead of showing my rewards it pushed me back to the levels. how do I go about reporting this? 
  • Aimzf1Aimzf1 Posts: 5
    Every time I feed yeti, the game stops and I never get to claim reward.This is the 3rd day in a row it has done this . 
  • PummyRajPummyRaj Posts: 5,515 Superstar
    edited October 22
    Hello @Aimzf1 Hearty Welcome to the Candy Friends section of our friendly King Community :) 

    I am very sorry to hear about the issue with Yeti in your game!!  Except for the rewards from Yeti, how are all other aspects of your game?  It could be a new glitch that might have popped up this week as yours is 3rd complaint I am seeing today!! 

    Can you please tell me what do you mean by "game stops"?  You cannot play anymore OR are you reverted to play the levels or to home screen?  A bit more explanation will help for the team to understand the issue even better :+1:   

    I will inform about this to our Friends Community Manager, but they will need your game user ID number to look into the issue.  Please follow This LINK to find your game ID!

    Can you please post (1) device you are using, (2) version you have, and (3) your game ID? 

    ** IF you tap on "Type your Comment" box located below, you will be able to post back.  

    Talk to you soon!  Have a great rest of the day/evening!

  • PummyRajPummyRaj Posts: 5,515 Superstar
    edited October 22
    Hello @sskeen90 Hearty Welcome to the Candy Friends section of our friendly King Community :) 

    I am very sorry to hear about the issue in your game with Yeti rewards!!  You have come to the right place to report about it :+1: 
      
    Can you please post these details (1) Device you are using to play the game; (2) The version you currently have (3) and your game user ID number Please follow This LINK to find your game ID

    Once you provide all these details, I can escalate about this issue to our Friends Community Manager to look into it!  

    ** IF you tap on "Type your Comment" box located below, you will be able to post back.  

    Talk to you soon!  Have a great rest of the day/evening!

  • PummyRajPummyRaj Posts: 5,515 Superstar
    Hello again @Corydien Hope you are having a nice day/evening! 

    Looks like few other players are also experiencing this glitch which might have started with you!!  Thank you for providing your game user ID number above :+1:  

    Can you also provide (1) Device you are using and (2) Version you have now? 

    Thank you for your patience and understanding!  

    Talk to you soon!  Have a great day/evening!

  • sskeen90sskeen90 Posts: 5
    I am using a Samsung galaxy s8 
    user Id is 10801444144
    and I believe the version is candy crush saga. 


  • CorydienCorydien Posts: 4
    PummyRaj said:
    Hello again @Corydien Hope you are having a nice day/evening! 

    Looks like few other players are also experiencing this glitch which might have started with you!!  Thank you for providing your game user ID number above :+1:  

    Can you also provide (1) Device you are using and (2) Version you have now? 

    Thank you for your patience and understanding!  

    Talk to you soon!  Have a great day/evening!
    Dear PummyRaj:
    the Device is: Samsung Galaxy Note 9
    Version: I'm sorry I'm able to find the Version :-(
  • PummyRajPummyRaj Posts: 5,515 Superstar
    Hello again @Corydien @sskeen90 and @Aimzf1

    I have a tiny update with regards to the issue with "Feeding Yeti" --->  Our Community Manager is looking into it and will get back to us once they know further details about it!  

    @Aimzf1 Can you please post (1) Device you are using; (2) your game ID number and (3) version of the game you currently have

    @Corydien and @sskeen90 You should be able to find the version number from the Google Play Store App --> where we can search for other Apps and App updates.  Once you select the Friends game, do not press on "Play", but scroll down till you see "About the Game" or something like that!  The version should be displayed under Game Info with numbers like 1.23.4 (just an example)!  

    Please let me know if you need further assistance with anything else!

    Have a great rest of the day/evening! 

  • Aimzf1Aimzf1 Posts: 5
    My User ID is 1372165389. Device Note 10 plus,  after i feed the yeti it says collect prize, I click that and the " portal " open to leave " feed yeti". Then the game crashes sending me to my phones menu screen. I reopen game and I do not collect rewards :-(. 5th day in a row now ..

  • Aimzf1Aimzf1 Posts: 5
    App version 1.22.6, sorry left that out.. 
  • CorydienCorydien Posts: 4
    PummyRaj said:
    Hello again @Corydien @sskeen90 and @Aimzf1

    I have a tiny update with regards to the issue with "Feeding Yeti" --->  Our Community Manager is looking into it and will get back to us once they know further details about it!  

    @Aimzf1 Can you please post (1) Device you are using; (2) your game ID number and (3) version of the game you currently have

    @Corydien and @sskeen90 You should be able to find the version number from the Google Play Store App --> where we can search for other Apps and App updates.  Once you select the Friends game, do not press on "Play", but scroll down till you see "About the Game" or something like that!  The version should be displayed under Game Info with numbers like 1.23.4 (just an example)!  

    Please let me know if you need further assistance with anything else!

    Have a great rest of the day/evening! 

    My Version is 1.23. 7

  • Aimzf1Aimzf1 Posts: 5
    Device Note 10 plus, version 1.22.6  ID 1372165389
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