I haven't any of the three new characters that have appeared in the last events

Naihel

Hi, I have played this game around a year, and, I already have almost all the characters, since the event of Olivia, any of them (events to get the new characters Olivia, BubbleGum Troll and Rachel) I haven't can play. I've read some people that the event disappeared, but, in my situation, the event not even appear once. To be honest, I'm very angry, disappointed and frustrated. I don't know why I can't play those events. I really, really want get the characters. I've played honestly, and, even I buyed a pack of gold.

What I have to do to play the events? 😭😭😭

firebombmarkus

Hi @Naihel and welcome to our adorable Community 😊 I am so sorry to hear that you didn't have the chance to win those characters. Not all the players were able to have them and here is the explanation from our Community Manager regarding this matter.

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/470016/#Comment_470016

Some of those characters are quite popular and might come back to the game for another chance to win them. Did you know that the Bubblegum Troll is back to Candy Crush Friends Saga? Check if your game is up to date and you should have a chance to win him.

Thank you for your understanding. Have a wonderful day 🤗

PummyRaj

Hello @Naihel Hearty Welcome to the Candy Friends section of our friendly King Community  

I am very sorry to hear that you did not have any of the recent special events in your game!!  I completely understand how frustrating and upsetting you would be!!  

Can you please provide few details for me to escalate this issue to the Community Manager....
1) Device you are using to play the game (2) What version you have currently (3) Your game user ID number -- This LINK will help you find it

** IF you tap on "Type your Comment" box located below, you will be able to write back.  

Talk to you soon!  Have a great rest of the weekend

Naihel

Thanks for the help

I'm playing in a motorola G7 Plus

The version it's 1.23.7

My ID it's: 1915235042

lemcbl

We need urgently another event with Olivia!