Game locked up at end of bubblegum troll event and I never got final reward

winterdeep

Game locked up at end of bubblegum troll event and I never got the final event reward

KingChewy

Hi @winterdeep - welcome to our friendly community. As far as I know the event ends tonight at midnight whatever your local time is. It’s possible the team rewards might be added the next day after all the final calculations are completed.

Do you have a final screen shot of where you and your team finished? All rewards are given as you achieve them as a team so I’m not sure exactly what you’d be missing. Please confirm back.

winterdeep

Here you can see the bar is full;  when it filled completely (at the last present box) my game locked up and I received nothing.you 

KingChewy

Hi again @winterdeep - thank you for the picture!!! Can you please confirm your user ID and I will check with the CM when they are back in the office on Monday. Thx you for your patience.

https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

winterdeep

winterdeep

And thank you 

KingChewy

Thank you @winterdeep! I have noticed the team. I just noticed I have 11 hours left on my timer so if you get the reward between now and Monday please let us know. Otherwise hopefully she will have an update then.

oh and congratulations to you and your team for achieving all 9 boxes. That’s quite fantastic 👏🏻👏🏻

KingChewy

Hi @winterdeep - the last team reward should have been added to your game today for our lovely CM QueenMia. Please confirm if you received it. Sorry for the hassle!

winterdeep

Yes it has arrived. Thanks for your help.