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Off-topic

No new Halloween map or star chaser event

yuya

ID 8713496896
I'm having issues with the event.
I update the game client 1.24.5 - still map not updated to Halloween and no star chaser event.
My wife and kids got the map and event on their devices - I tried my account there and with my profile still no map or event...
I even changed my password to refresh my account but still no new map or event...
What can I do?

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Accepted answers

yuya

Got him now

Thanks again!

yuya

Works now, thanks!

QueenMia

Hey @yuya and @Kellie_Sigley - We've done some updates now. Could you please try again? Just force close the App, clear cache and cookies from your device, open the App again.

Also, as I said, not everyone has access to this event, unfortunately. I understand that it is frustrating, but the reason behind that is to make sure that we deliver the best game experience. In order to do that, we need to check how different groups experience the game.

Let me know!

All comments

xcpdq

Hello,

How is this fair? Why don't all players have this event? I am struggling for the last 3 days to have it, to no avail. I uninstalled, cleared cache, created a King.com account so I don't lose progress and nothing. Today I updated the game (new version was available on Google Play), still nothing. I again cleared cache, force stopped, NOTHING. I bought boosters before I created a King account - they are all lost. I'm asking again, how is this fair? I'm on a Galaxy S10+....

QueenMia

Hi everyone,

Make sure you update the game to the latest version first. Once you've done that, force close the App to trigger the update. The event should then appear.

However, please note that not everyone has access to this event, unfortunately. I understand that it is frustrating, but the reason behind that is to make sure that we deliver the best game experience. In order to do that, we need to check how different groups experience the game. Rest assured that we're doing our best to bring the best game experience to all players. Please be patient and some events will come your way.

Thank you all for your understanding and patience🍒

grandmother4

I also up dated and no Halloween, I didn't even get the Bubble gum troll king challenge

Kellie_Sigley

I'm having the same issue no new map the star chaser what is the latest version I have done the update nothing changed

rainviolet

I have force stopped and cleared my cache, completely updated and still don't have access to the event. The icon on my home screen changed to a Halloween look, but nothing else has changed.

yuya

Got him now

Thanks again!

John_W

Nothing for me @QueenMia updated and just beat 3 lvls while at therapy and nothing. I don't wanna miss out seeing as it ends in 5 or 6 days

Christ64

Bei mir geht es auch nicht, trotz das ich aktualisiert und neu gestartet habe .und bei mir kommt nichts an !!!

User-ID 9973816841

Bitte um Hilfe 🎃

(EDIT: Unsupported Language)

QueenMia

yuya said:

Works now, thanks!

Great! Thanks for confirming and happy playing 🤗

And since you're here, don't miss out on our latest contests right here for a chance to win some extra Gold bars! Fun guaranteed!

Good luck 🌟

yuya

Works now, thanks!

QueenMia

Let me know!

rainviolet

Updated and still don't have the event.

Nat09

Hi @QueenMia, unfortunately I don’t have this event on my phone, can you please help, I would really love to have Odus the pumpkin 😊, thanks

Kellie_Sigley

I'm having the same issue no new map the star chaser what is the latest version I have done the update nothing changed

yuya

QueenMia said:

Hi guys and welcome to the Community

Make sure you update the game to the latest version first. Once you've done that, force close the App to trigger the update. The event should then appear.

However, please note that some of you might not have access to this feature for now.

Let us know how it goes!

Hi @QueenMia
Thanks for the warm welcome.
As I wrote: "My wife and kids got the map and event on their devices - I tried my account there and with my profile still no map or event...
I even changed my password to refresh my account but still no new map or event..."
So it's not a client/update issue on my devices (4 tablets/phones).
Can anyone check my ID 8713496896?
I don't want to miss this skin...

QueenMia

Hi guys and welcome to the Community

Make sure you update the game to the latest version first. Once you've done that, force close the App to trigger the update. The event should then appear.

However, please note that some of you might not have access to this feature for now.

Let us know how it goes!

lovesrain

It’s not counting my stars on the event...

cookiemama

I closed the app and went back in and the event came up.

Acv

@QueenMia I do not have the event on my phone or computer

cookiemama

@PummyRaj I have also not gotten the Halloween event. This is the second event in a row that hasn't been there. The bubblegum troll event disappeared and by the time I got it back, there were only 3 days left. I came within a few thousand of completing the final level, but ran out of time. My app is always up to date, I'm playing on newer phone - a Samsung Galaxy S10+ that auto updates. I hope this new quest works our better than the last one did.