Why am I not able to watch videos for free play?

tatumlynn6

Why am I not able to watch videos for free play anymore very frustrating.😔

KingChewy

Hi @tatumlynn6 - welcome to our friendly community. The video ads should still be an option for those that had it previously is my understanding. Please make sure your game is up to date and you clear your cache and cookies every once in awhile. 

Please note they only show up every 24 hours once you last used them. Hope that helps.

tatumlynn6

I've done all that already and still nothing 😔

KingChewy

Hi again @tatumlynn6 - okay thank you confirming. I will check with the CM and see if any updates regarding this feature have gone on.

tatumlynn6

Ok yeah it's been a few weeks since I was able to watch videos 

mysticalmysty

Hi @tatumlynn6 Just to add what my fellow superstar @Foley1362 ‘watch video’ feature are still on testing group at this moment and as the testing the feature might still come and go, you are actually part of the luckiest one to have it on your game, most of us including myself still don’t have it yet, hopefully in a future we all have it and it will stay permanently. Hope it answered your question. Have a nice day 🤗

tatumlynn6

Oh I see ok well I hope it stays as well it's a great feature

candycrushinit

Hi @tatumlynn6 and warm welcome to the community! Not everyone has access to all the features in their game, that is why you don’t have ads for extra moves. 

We want everyone to fully enjoy their game experience as we work hard to bring out the best in every King game. This may be frustrating for you, but it’s for your own experience. We want your game to be running smoothly and we can’t have too many players interfering with your free time.

So don’t you worry. It should come up very soon 😇

Have a marvelous Monday!