Hi @catrose
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗
We're very sorry for your problem 😭
If there is a problem with the purchase you will need to click on it and follow the steps.
We don't handle purchase issues in the community.
You can contact our Player Support directly here.
Or use the contact us button below the post.
The Community in more languages
Now the forum welcomes more languages.
You'll see a green translate button in comments and discussions to turn them into English